Announcements.

The best place to stay up to date with everything Community and iD Mobile

  • 52 Topics
  • 701 Replies

52 Topics

A
Newbie
AnushaNewbie
asked in Announcements.

expired pac code being issued

I am cancelling and returning my contract of sim only plan with id mobile. I am repeatedly getting an expired pac code from id mobile which is the same as the pac code I received from my previous network. I want to leave ID mobile ASAP but take my number with me. Issue me a new and valid pac code. 

1
Michelle
iD Mobile Employee
3 years ago
L
Newbie
lowthvNewbie
asked in Announcements.

App shows incorrect minute allowance

My monthly allowance is 1000 minutes but the app says it is 500 minutes.  I got a text saying I had used 80% of my minute allowance which is why I checked in  the app,  I have not been notified of a reduction to my minute allowance and have not changed anything.  My sister is on the same plan and her minute allowance has changed in the app as well.  Why?

3
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MariabarrickNewbie
asked in Announcements.

please can somone contact me so i can return a sim

I want to return a sim within 30 day cancellation period but website takes me to live  chat and then there is no one available. I feel like this is deliberate so that it’s impossible to cancel! If you’re going to move customer service to 100% online you need to resolve this issue. Either have enough agents to answer or remove the need to speak to an agent. Please respond or I will be contacting the ombudsman 

1
Mohsin
iD Mobile Employee
3 years ago
sallywebber
Newbie
sallywebberNewbie
asked in Announcements.

change phone number

I need change mine and my daughters phone numbers due to safeguard issues.  How do I do this? 

1
Mohsin
iD Mobile Employee
3 years ago
sdownie
Newbie
sdownieNewbie
asked in Announcements.

Upgrade from monthly contract sim

I currently have a monthly contract sim and my own handset and i am considering upgrading to a new monthly contract handset.My question is how do i upgrade and keep my number as i only see options for transferring your number if you are coming from another network.

1
Michelle
iD Mobile Employee
3 years ago
Derekjd
Newbie
DerekjdNewbie
asked in Announcements.

Bill Payment

Hi,I need a number i can call to pay a final bill. I was given 0333 003 7777 and also 0333 033 0001 and none of these numbers give me the option to make a payment. I cant dial 7777 from my phone as i don't have an active iDmobile sim. Can anyone help ?

3
Ryan
iD Mobile Employee
3 years ago
D
Civilian
DankensueCivilian
asked in Announcements.

number not authorised

Hi I have 2 M2M sims in alarms when I text them to arm or disarm the alarms the text says failed operation phone number not authorised I have now put extra money on my plan and it works why does it do this as I have unlimited texts and calls

1
Will
iD Mobile Employee
3 years ago
Kamalxray
Civilian
KamalxrayCivilian
asked in Announcements.

activate my sim card

Hello Dear I would like to ask you how can I I activate my sim card in the Iraq because I left the UK so I want keeping in touch with my friends 

1
Will
iD Mobile Employee
3 years ago
GAZZA84
Newbie
GAZZA84Newbie
asked in Announcements.

how do i actually speak to a member of ID mobile customer services

How do I actually get to speak to a member of ID Mobile community?

5
Michelle
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

iD Community News and Updates

 Welcome to the first-ever iD Community News and Updates blog post! What to expect from the iD Community News and Updates blogs? Well, every month we'll post up a recap of what's been going on in the iD Community over the last month. We'll also give you an insight into things to come, as well as a few interesting facts and figures.  The January Recap January sure was a busy month here on the iD Community, with 2411 new members join our Community, and 1028 questions asked! Our trusty team of superusers and iD Team members helped resolve most of your queries here on the Community.  The most popular Community categories in Jan were:iOSCancellations Coverage  iOS: We received several members asking about getting their iPhone unlocked last month. In case you need it or want to refer another member to it, we have an article on getting your phone unlocked here. Please note, if you've purchased a phone from someone, and it's locked to the iD network, you'll need to contact the seller and ask t

7660
iD Mobile
iD Mobile Employee
3 years ago
Ngough
Civilian
NgoughCivilian
asked in Announcements.

Replacement Sim

I need to order a replacement sim, but I can’t find how to do this on the website. 

1
Nikhil P
iD Mobile Employee
3 years ago
E
Newbie
Ezaz92Newbie
asked in Announcements.

received a wrong plan

I was offered a plan which includes 100gb data and unlimited calls and texts But I received a plan which only gives me 12 gb dataI tried to get in touch with them but it seems near impossible I need help!!!

1
Mohsin
iD Mobile Employee
3 years ago
H
Newbie
Hannah2021Newbie
asked in Announcements.

fraud account

Hii have had 2 phones and an ID mobile account set up in my partners name but with my banks details the fraud team police have been involved but I’ve had a letter saying I must pay my final demand notice I have cancelled all direct debits can you sort this out please and close the account thank you 

2
H
Newbie
3 years ago
N
Newbie
NickieNewbie
asked in Announcements.

Anyone else not getting their refund from ID ?

Been in touch with ID mobile 3 times now, each time have been told that a cheque will be sent out to refund the direct debit they had taken for £38.99 on the 20th of November 2020. was lied to today on the live chat...said they would refund it finally then only to be emailed later to say they found nothing wrong with the account balance and conveniently i cant call them due to not having a ID mobile number…..i sent my ID mobile phone order back immediately as i did not like the phone shape so it was never set up or turned on hence why I would have never know the number to start with.They have straight up stole from me and have even had the balls to try and pass of carphone warehouse cheque for their own ….and not taking in to account that carphones refund was for £49.99!!!!!!! why refund me more than what they took ? (£38.99) and to top it off the bank statement confirms that its a carphone warehouse cheque not ID Mobile. i cannot believe this company and the blind fraud they can get a

4
N
Newbie
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Unable to see the Live Chat button?

Please note, if you are using an iPhone 14, iPhone 14 Pro or iPhone 14 Pro Max device, you may experience visibility issues when using our Live Chat feature. Whilst we work on having this resolved, please ensure you update your device to iOS version 16.4 or above to avoid any issues.We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page.  Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a chat. Still having issues?The Live Chat button may take a few seconds to appear, depending on your internet speed. While the page is loading, please do not refresh the page and allow at least 30 seconds for it to load fully. If still after this time the Live Chat button does not appear, please try the following:Try a different internet browser – we’ve discovered that some specific internet browsers sometimes do

41694536
akin05
Newbie
3 years ago
K
Newbie
kennifNewbie
asked in Announcements.

Ported in number not changed on system

When I joined ID i ported in my number and everything went well. I am now using the ported in number with no problems. However on my account the old number is still showing many months later. I am now unable to change my plan as the system thinks I am still on the old number (which I presume no longer exists) and gives me an error message. Is there any way the system can update my number to the one I am now using?  

5
K
Newbie
4 years ago
S
Newbie
sim123onNewbie
asked in Announcements.

Live chat not visible on Contact Us page - I have a voicemail icon issue

Why isn’t your live chat working? It’s nearly 11.00 am on Thursday 14th February. It’s says it is open at 9.00am.

7
Mohammed
iD Mobile Employee
1 year ago
BALLY
BALLY
asked in Announcements.

Facebook messenger

On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person I am chatting to. Again the screen flickers and it goes back to normal Is this a problem /glitch

2
BALLY
5 years ago
E
Newbie
EfcgarvNewbie
asked in Announcements.

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

8
Tom
iD Mobile Employee
10 days ago
H
Civilian
harrowCivilian
asked in Announcements.

ID mobile crashed

HAS ID mobile crashed

6
Ryan
iD Mobile Employee
5 years ago
A
Newbie
acerkassNewbie
asked in Announcements.

Contract Acceptance

Hello bought a sim card yesterday, still no answer given or not, (credit and security checks) I will get an answer today?

1
Ryan
iD Mobile Employee
5 years ago
C
Cocokk
asked in Announcements.

Network outage

I have been having patchy signal in Great Yarmouth over the past one week and the network is now completely off. Wen will I get network back please?

1
A
5 years ago
E
Ellie
asked in Announcements.

I have apparently changed from SIM only to 24 month plan which i cannot leave

I am shocked to learn that from sim only no contract plan i have this year back in April changed to a 24 monthly pay plan which i can't remember doing it. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!

5
Ryan
iD Mobile Employee
5 years ago
Josie
Josie
asked in Announcements.

Finding my id account

I got a id contact a while back and carnt remember if it's in my name or my husbands.

2
Ryan
iD Mobile Employee
5 years ago
E
Newbie
ecostanzaNewbie
asked in Announcements.

Network issues in South London

I used the coverage check tool. It says that a problem in my area was solved, but mobile data is still not working.

1
A
5 years ago
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