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We’re aware that there may be some issues affecting customers’ ability to make Wi-Fi calls (on Wi-Fi Calling compatible handsets). We’re working with our network partner to resolve this ASAP and will update this post with any further updates on the issue. Your ability to make calls, send texts and use your data over the 4G/3G network are not affected. We apologise for any inconvenience caused.
Good morning everyone, We wanted to make you aware that we are experiencing some technical issues with the following services:The iD Mobile App My Account Online Porting/Switching requests via SMS (Text Message) BT Landline calls (3G and 4G voice degradation across BT based landlines)As a result of these issues, some customers may experience longer loading times and/or may not be able to use/log into the iD App and My Account Online. Some customers will also not be able to process/request their porting/switching information via SMS (text message) and some landline calls may be disrupted on not connect due to the ongoing voice degradation. Our technical teams are working hard to resolve the issue as soon as possible. We apologise for any inconveniences caused. Updates:16/11/21 at 9:00Services have been fully restored, if any customers are still experiencing issues, they should restart their device. Thanks,EmiliD Community Manager
We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.Please be assured our technical team are working hard on getting this issue resolved.In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our automated phone service on 7777 from your iD Mobile phone.We apologise for any inconvenience this might cause.Thanks,The iD Mobile Team
If you’re switching over to iD between 23rd December and 4th January it will take you a little longer than usual. But don’t worry!You can still use your brand-new iD Mobile plan, but your old account will take a little longer to disconnect.The transferring of your old number over to iD Mobile won’t take effect until your old account is disconnected.Below is a table to show when you’ll switch depending on when you gave us your PAC or STAC:Give us your PAC or STAC by: Date you'll switch to iD: Wednesday 23rd December before 5.30pm Tuesday 29th December between 8am and 10pm Wednesday 23rd December after 5:30pm Thursday 24th December Friday 25th December Saturday 26th December Sunday 27th December Monday 28th December Tuesday 29th December before 5.30pm Wednesday 30th December between 8am and 10pm Tuesday 29th December after 5.30pm Wednesday 30th December before 5.30pm Monday 4th January between 8am and 10pm Wednesday 30th De
Unfortunately we are aware that some customers are experiencing issues making and receiving calls. We are working with our network partners to resolve this and will keep you updated. Update 09:00am - Our teams and network partners have been working through the night to resolve this issue. Services should now be working as normal. If you are still experiencing issues, please try turning your device off and on again. We apologise again for any inconvenience caused.We’re sorry for any inconvenience caused.
We’re currently experiencing intermittent SMS issues which are affecting a number of our customers. Please be assured our technical team are working hard with our network partner to resolve this as soon as possible.We apologise for any inconvenience this might cause.Update 5:30pm - SMS services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.Once again, we apologise for any inconvenience this may have caused.
We’re currently experiencing a technical issue that means you may be unable to request or give us your switching information (PAC, STAC or INFO), via text, online or the iD Mobile app. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you can still request your switching information or give us your PAC or STAC via our Live Chat team. We apologise for any inconvenience this may cause.
Everything you need to know about contacting iD Mobile during the festive periodAt iD Mobile, we believe everyone that uses our network should be able to access the help and support they need, all year round, including Christmas and New Year.Whether you’re treating yourself to a new phone in time for 2022, porting your number from another network, or simply need help finding the answer to a certain question, we want to make sure you’re one step ahead during the festive season. So, we’ve put together a quick update on our Christmas and New Year opening times, how to access help and support, and plenty more. Here’s what you need to know: Help and support:We mention it a lot throughout the year, and yes, we may be biased, but really, the best place to access help and support with iD Mobile services is right here, on the iD Community. With around 53,000 members and many iD Superheroes among them, the Community and Help and Support hub is the fastest place to find the answers you’re looking
[h3][b]Some customers using the iPhone XS or XS Max with their iD Mobile SIM will have experienced issues trying to use their SIM card in these phones.[/b][/h3] [u][b]We’ve identified the cause of this issue and what is required to fix it.[/b][/u] Some of our SIM cards are not currently compatible with the iPhone XS and XS Max. If you have a SIM card which starts with 8944200117, this won’t work for you in these new iPhones. We are working hard to rectify the issue as quickly as possible, but in the meantime, the issue can be solved by using a new SIM without the above prefix. We’ve tried to identify as many customers as possible who we believe may have one of these iPhones along with a SIM which won’t work. We have posted replacement SIM cards to all the customers who we’ve been able to identify as potentially having this issue, but we are aware that some customers may not have received a replacement SIM yet: [list] [*]If you have a SIM Only connection with iD, an
We’re updating the iD Mobile app…We’ve got some big improvements coming to the iD Mobile app and My Account online in the not-too-distant future, and we thought we’d share them with you, the iD Community, right here.These updates are set to expand what you can do on the iD Mobile app, fix existing bugs and refine pages so that you get the best possible experience. Here’s what you can expect from the latest iD Mobile app update: Improved loginYou asked and we listened! Biometric login is coming back to the iD Mobile app, and it’s working nice and smoothly this time around. That means that you’ll be able to use your phone’s facial recognition system or fingerprint scanner to gain fast, secure access to your iD Mobile account, just like you do to access your home screen and banking apps. No need to keep typing your username or password. Easy.If you prefer not to use Biometric login, we’ve also fixed PIN login functionality so you can get straight into your account.Optimised for the latest
Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year
I am shocked to learn that from sim only no contract plan i have this year back in April changed to a 24 monthly pay plan which i can't remember doing it. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!
Deliveries and Switching over EasterPlanning on ordering a new iD plan or upgrading your current one? There will be a few changes to our delivery and switching timescales over the next few days. The tables below show your expected delivery and switching date over the next week. Easter Delivery Times: Order By: Expected Delivery: Orders placed before 8pm on Wednesday 31st March Thursday 1st April Orders placed after 8pm on Wednesday 31st March & before 8pm on Monday 5th April Tuesday 6th April Orders placed after 8pm on Monday 5th April Wednesday 7th April Easter Switching Timescales:During Bank Holidays it can take a few extra days depending on when your PAC or STAC is submitted. Please use the below table for reference on the upcoming Easter bank holiday weekend and the impact this has on switching over to iD.Please note: If you’ve just upgraded with us, you won’t have to switch as your number will automatically be active
When I joined ID i ported in my number and everything went well. I am now using the ported in number with no problems. However on my account the old number is still showing many months later. I am now unable to change my plan as the system thinks I am still on the old number (which I presume no longer exists) and gives me an error message. Is there any way the system can update my number to the one I am now using?
At this time of year the number of phishing calls, texts and emails increases. So we thought write a few words explaining how to spot them, and what to do about them. At iD Mobile, we take spam and phishing attempts seriously. If you ever receive a phone call, email or SMS asking for your card details or passwords, it’s almost certainly a phishing attempt. Here's what to do about it... [b]How do I identify a phishing call, email or text?[/b] Look out for any suspicious emails that refer to you or the sender as an email address, or anything other than a correct name. Poor spelling and grammar and claims that you've won money or prizes could also be a tell tale sign of phishing. Also, if you receive verification warnings due to a 'blocked account', treat this an indication that the email might not be safe. [b]What is text spam?[/b] Text spam (also known as SMS Phishing or Smishing) is a common method used by scammers to trick you into going to a website or calling a number.
Been in touch with ID mobile 3 times now, each time have been told that a cheque will be sent out to refund the direct debit they had taken for £38.99 on the 20th of November 2020. was lied to today on the live chat...said they would refund it finally then only to be emailed later to say they found nothing wrong with the account balance and conveniently i cant call them due to not having a ID mobile number…..i sent my ID mobile phone order back immediately as i did not like the phone shape so it was never set up or turned on hence why I would have never know the number to start with.They have straight up stole from me and have even had the balls to try and pass of carphone warehouse cheque for their own ….and not taking in to account that carphones refund was for £49.99!!!!!!! why refund me more than what they took ? (£38.99) and to top it off the bank statement confirms that its a carphone warehouse cheque not ID Mobile. i cannot believe this company and the blind fraud they can get a
The iD Mobile app is undergoing some essential maintenance and we hope to bring it back online very soon. You can still manage your account by logging in to my.idmobile.co.uk. We apologise for any inconvenience. Update: Wednesday 8:45pm The essential maintenance work on the iD Mobile app is ongoing. We’d like to apologise for any inconvenience this might cause you. You can still manage your account by logging in to my.idmobile.co.uk. Update: Friday 4.25pm Our app is now available to use once again following essential maintenance work. Once again, we apologise for any inconvenience caused over the past few days during its unavailability.
We’re currently experiencing a technical issue that means some customer may be unable to send SMS.Please bear with us, our technical teams are working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you should still be able to send messages using other communications apps, such as WhatsApp or Messenger.We apologise for any inconvenience this may cause.
[b]Update 10.50pm - service has now been restored to the iD Mobile app and My Account. Thanks for bearing with us. [/b] Due to system issues, the iD Mobile app and My Account online are currently unavailable. We're working hard to get these up and running again. We'd like to apologise for any inconvenience this causes you. Thanks, The iD Team
We have an intermittent technical issue with our contact centre telephone lines at the moment. Our technical team are working hard to fix the issue and they should be up and running again soon. Use our iD community to find answers or ask a question, or you can contact us on Live Chat. Use the iD Mobile app and iD Account online to view your bills, make payments, amend details on your account and much more. We apologise for any inconvenience this might cause.Update 21:30 1st November: Our phone lines are up and running and engineers will continue to monitor them closely. Our contact centre is now closed, but we will post further updates tomorrow. If you normally dial 7777 to check your allowances, hear your balance, or make payments, please note that this can also be done in our iD App or iD account online.Update 11.30 2nd November: Following confirmation from our engineers this morning, our phone lines are now working as normal.
My monthly allowance is 1000 minutes but the app says it is 500 minutes. I got a text saying I had used 80% of my minute allowance which is why I checked in the app, I have not been notified of a reduction to my minute allowance and have not changed anything. My sister is on the same plan and her minute allowance has changed in the app as well. Why?
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