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Welcome to the first-ever iD Community News and Updates blog post! What to expect from the iD Community News and Updates blogs? Well, every month we'll post up a recap of what's been going on in the iD Community over the last month. We'll also give you an insight into things to come, as well as a few interesting facts and figures. The January Recap January sure was a busy month here on the iD Community, with 2411 new members join our Community, and 1028 questions asked! Our trusty team of superusers and iD Team members helped resolve most of your queries here on the Community. The most popular Community categories in Jan were:iOSCancellations Coverage iOS: We received several members asking about getting their iPhone unlocked last month. In case you need it or want to refer another member to it, we have an article on getting your phone unlocked here. Please note, if you've purchased a phone from someone, and it's locked to the iD network, you'll need to contact the seller and ask t
I am beyond annoyed at the situation this iD mobile company have put me in. I cancelled my mobile phone order before the confirmation but they still processed it therefore I had to return it with MY OWN MONEY, then they took days to process to my return and I STILL have NOT received my refund of £49.99 even though an agent I spoke to said it would take 3-5 days to come through it’s been over that amount of time. The customer service is USELESS they take forever to respond and are extremely unhelpful, moreover they have continued my plan which I have clarified I want to cancel. They have brought nothing but stress on to my life and I need immediate help.
Hii have had 2 phones and an ID mobile account set up in my partners name but with my banks details the fraud team police have been involved but I’ve had a letter saying I must pay my final demand notice I have cancelled all direct debits can you sort this out please and close the account thank you
Been in touch with ID mobile 3 times now, each time have been told that a cheque will be sent out to refund the direct debit they had taken for £38.99 on the 20th of November 2020. was lied to today on the live chat...said they would refund it finally then only to be emailed later to say they found nothing wrong with the account balance and conveniently i cant call them due to not having a ID mobile number…..i sent my ID mobile phone order back immediately as i did not like the phone shape so it was never set up or turned on hence why I would have never know the number to start with.They have straight up stole from me and have even had the balls to try and pass of carphone warehouse cheque for their own ….and not taking in to account that carphones refund was for £49.99!!!!!!! why refund me more than what they took ? (£38.99) and to top it off the bank statement confirms that its a carphone warehouse cheque not ID Mobile. i cannot believe this company and the blind fraud they can get a
We’re currently experiencing intermittent SMS issues which are affecting a number of our customers. Please be assured our technical team are working hard with our network partner to resolve this as soon as possible.We apologise for any inconvenience this might cause.Update 5:30pm - SMS services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.Once again, we apologise for any inconvenience this may have caused.
To give our contact centre staff a well-deserved break, and in recognition of their hard work supporting our customers in 2020, the contact centre will be closed on New Years Day. The Team will be available again tomorrow (Saturday 2nd January), from 9am -6pm. The Community and its members are available to help 24/7. If you're unable to find what you need here on the Community and need further assistance, our Virtual Assistant is also available 24/7. Please note: Over the festive period our porting (PAC/STAC) timescales may be different to usual.Visit our switch to iD guide for further information on when you can expect your switch to iD to take place. From all of us at iD Mobile, we’d like to wish you a very Happy New Year.
If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.Our Virtual Assistant and Live Chat team can be found here.We are closed on Christmas Day and New Year’s Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.Please note: Over the festive period our porting (PAC/STAC) and delivery dates may be different to usual.Visit our switch to iD guide for further information on when you can expect your switch to iD to take place.Visit our delivery page for our last delivery dates prior to Christmas Day.
If you’re switching over to iD between 23rd December and 4th January it will take you a little longer than usual. But don’t worry!You can still use your brand-new iD Mobile plan, but your old account will take a little longer to disconnect.The transferring of your old number over to iD Mobile won’t take effect until your old account is disconnected.Below is a table to show when you’ll switch depending on when you gave us your PAC or STAC:Give us your PAC or STAC by: Date you'll switch to iD: Wednesday 23rd December before 5.30pm Tuesday 29th December between 8am and 10pm Wednesday 23rd December after 5:30pm Thursday 24th December Friday 25th December Saturday 26th December Sunday 27th December Monday 28th December Tuesday 29th December before 5.30pm Wednesday 30th December between 8am and 10pm Tuesday 29th December after 5.30pm Wednesday 30th December before 5.30pm Monday 4th January between 8am and 10pm Wednesday 30th De
We’re updating the iD Mobile app…We’ve got some big improvements coming to the iD Mobile app and My Account online in the not-too-distant future, and we thought we’d share them with you, the iD Community, right here.These updates are set to expand what you can do on the iD Mobile app, fix existing bugs and refine pages so that you get the best possible experience. Here’s what you can expect from the latest iD Mobile app update: Improved loginYou asked and we listened! Biometric login is coming back to the iD Mobile app, and it’s working nice and smoothly this time around. That means that you’ll be able to use your phone’s facial recognition system or fingerprint scanner to gain fast, secure access to your iD Mobile account, just like you do to access your home screen and banking apps. No need to keep typing your username or password. Easy.If you prefer not to use Biometric login, we’ve also fixed PIN login functionality so you can get straight into your account.Optimised for the latest
We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page. Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a chat. Still having issues?The Live Chat button may take a few seconds to appear, depending on your internet speed. While the page is loading, please do not refresh the page and allow at least 30 seconds for it to load fully. If still after this time the Live Chat button does not appear, please try the following:Try a different internet browser – we’ve discovered that some specific internet browsers sometimes do not work well with Live Chat. We’re working to understand the problem but in the meantime, if you can’t view the live chat option, try another browser. For example, if you’re using Google Chrome, try Safari or Firefox. Accept Functional Cookies – Declining Functional cookies when na
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy. How does the app work?Apple and Google's automated contact-tracing technology will be used to tell people to self-isolate if their phone detects, via an anonymous Bluetooth signal, they were near someone later determined to have the virus.Here are some of the features the app includes: FAQ’sWe’ve rounded up a few questions you may have about the app and how it works on your device. Where possible, we have linked to the official NHS Covid-19 App website to provide the definitive answer. Will the app use up my data?We are pleased to announce we will be ‘zero rating’ the data usage from this app to ensure that your allowances remain unaffected. T
We’re currently experiencing a network issue which is affecting a number of our customers' access to data services. Please be assured we are working hard to resolve this with our network partner as soon as possible. Please check back here for further updates on this issue. We apologise for any inconvenience this might cause.Update 11.00pm:The issue affecting some customers’ access to data services has now been resolved. Once again, we apologise for any inconvenience this might have caused. We are aware there were issues with data on our network yesterday evening and are sorry if you experienced difficulties in using your service. The service was fully restored last night and is working as expected. Our contact centre is handling any individual customer cases, so if you’d like your complaint to be looked into further, please contact our Customer Services team here. If you are still experiencing issues with your data, we recommend either restarting your phone or switching airplane mode o
We’re excited to announce that we’ve recently reached a big milestone, we now have over 25,000 iD Community members. We’re proud to have an active Community with people getting involved by helping each other, entering competitions and reading interesting articles.Since its inception, the iD Community has always been about giving our customers direct help and empowering all of you to help each other. And you’ve all been brilliant.Our Community wouldn’t be the handy, helpful, friendly forum it is without our wonderful members. Over 6,000 questions have been asked on this platform, with an average of over 3 responses per question. That shows you guys have done an awesome job helping each other get the most out of your iD Mobile plans and smartphones.We must mention a few of our iD Superheroes, here. These are the iD Community members that are the most active, that answer a huge number of Community questions and have solved queries on everything from switching SIM cards to Wi-Fi calling.Ou
We’re thrilled to announce that iD Mobile is now a Which? Recommended Provider for MobileNetworks in 2020! Which? Is an independent consumer champion that advises customers nationwide on the bestbrands and services to trust across a huge range of industries.We’re delighted to be a Which? Recommended Mobile Network Provider, having outperformedbigger networks on signal reliability, download speeds, customer service and value for money. Thatmeans when you buy from us, whether it’s a new handset, new SIM or simply an upgrade, you knowyou’re going to get a smooth, reliable service from the moment you order and beyond. We strive to give every single person that chooses iD Mobile the best network service possible,because you should be able to count on your phone whenever you need it. So, we love to hear thatour customers are enjoying using our service. We love helping you, our iD Community Members andcustomers, find your perfect phone and make the most of it with a service you can always rel
To see how you compare to other iD Mobile customers, re-open your email for the results. Alternatively, check out some of the many articles we have on the iD Community, here’s some below: 2018 vs 2020: What's changed in the last two years? (Apple edition) Everything you need to know about Trade in How to move apps and data from your old phone to your new one (Apple edition) How to move apps and data from your old phone to your new one (Android edition)
Hi all, Just to let you all know we were experiencing issues affecting our PAC and STAC pages, which were giving customers error messages. Our engineers have investigated the issue and completed testing, this has now been RESOLVED as of 10.30am on the 9th April. Please refresh the porting page in your browser or close and reopen the iD mobile app to complete your request. We apologise for any inconvenience this has caused Richard C
If you’re switching to iD over the next few days, it will take longer than usual, due to the Easter weekend. Here’s a table to show how long it will take: Give us your PAC or STAC by: Date you’ll switch to iD Mobile Wednesday 8th April before 5.30pm Thursday 9th April Wednesday 8th April after 5.30pm to Thursday 9th April before 5.30pm Tuesday 14th April Thursday 9th April after 5.30pm to Tuesday 14th April before 5.30pm Wednesday 15th April
Update 8.45pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again. We’re aware of a current network issue, that is affecting iD Mobile customers being able to connect to Talk Talk numbers. We are working with our network partners and Talk Talk to get this resolved as soon as possible. We apologise for any inconvenience caused.
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