Announcements.

The best place to stay up to date with everything Community and iD Mobile

  • 53 Topics
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53 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Customer Notice: My Account online and our old iD App will be unavailable from 11 am to 1pm.

Our old iD Mobile app and My Account online will be undergoing maintenance from 11 am to 1 pm today.You will still be able to access the new iD Mobile app during this time. If you’ve not already got it, you can head to the app store to download and register for our new app, or, you can try again after 1 pm.We apologise for any inconvenience these issues may cause.The iD Mobile Team

4880
iD Mobile
iD Mobile Employee
26 days ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

Announcement: Japan earthquake. Support update.

Following the devastating earthquake in Japan, we’ll credit back any charges for calls and texts made from the UK to Japan between January 1st and 5th (inclusive).We will also credit back any charges for data, calls, and texts for iD customers roaming in Japan during the period. Credits will be applied by the 20th of January.Our thoughts are with everyone affected by this ongoing emergency.

14420
Nikhil P
iD Mobile Employee
3 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Service Update for customers whose mobile number originated with Vectone Mobile.

We’ve been made aware customers whose mobile number originated from Vectone Mobile may have had their mobile services impacted, affecting their ability to receive calls and texts from outside the iD or Three network.Why has this happened?We believe Vectone Mobile may have recently ceased all UK operations.When you switch your number between networks in the UK, it always stays registered with the network from which it originated. When you make or receive a call or text, it is first routed to the network who originally supplied the number and then forwarded (onward routed) to the network currently serving the customer. Due to this situation, calls and texts cannot be routed reliably, therefore any mobile number that originated from Vectone Mobile will face ongoing service issues - regardless of what UK network they are currently with.What is the solution?We have worked closely with other networks to find a solution, but unfortunately, the only way to restore full service is to change you

17490
iD Mobile
iD Mobile Employee
4 months ago
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