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Between the 21st December and the 1st January, the time it will take for you to switch over to iD will take longer than usual. You can still use your new iD Mobile plan, but your old account will take longer than usual to disconnect, and if you’re transferring your number over to iD, it won’t transfer over until your old account is disconnected. Find out more here
Here at iD, we try our hardest to make sure you have everything you could possibly need to get the most out of your iD Mobile plan, with just a few taps on your phone. We’ve done this by creating an app that lets you manage your iD plan, and a community where fellow customers, iD mentors and team members help you deal with any queries or issues you might have (even if they’re not iD related!). The festive season’s a busy time for us all, and we want to make sure you’re aware of the iD Mobile support you have available, to make the holiday period a peaceful, stress-free one. The iD Mobile app With the iD Mobile app (Android, iOS), you can: Switch to iD Mobile using a PAC or STAC code Keep track of your allowances and buy Add-ons View and download your bills Make payments Manage your bill cap Change your current plan or upgrade to a new phone Activate a new SIM Manage services like voicemail, roaming and content filtering Report your SIM lost or stolen Those are just a few of the thin
The iD Mobile app is undergoing some essential maintenance and we hope to bring it back online very soon. You can still manage your account by logging in to my.idmobile.co.uk. We apologise for any inconvenience. Update: Wednesday 8:45pm The essential maintenance work on the iD Mobile app is ongoing. We’d like to apologise for any inconvenience this might cause you. You can still manage your account by logging in to my.idmobile.co.uk. Update: Friday 4.25pm Our app is now available to use once again following essential maintenance work. Once again, we apologise for any inconvenience caused over the past few days during its unavailability.
We have an intermittent technical issue with our contact centre telephone lines at the moment. Our technical team are working hard to fix the issue and they should be up and running again soon. Use our iD community to find answers or ask a question, or you can contact us on Live Chat. Use the iD Mobile app and iD Account online to view your bills, make payments, amend details on your account and much more. We apologise for any inconvenience this might cause.Update 21:30 1st November: Our phone lines are up and running and engineers will continue to monitor them closely. Our contact centre is now closed, but we will post further updates tomorrow. If you normally dial 7777 to check your allowances, hear your balance, or make payments, please note that this can also be done in our iD App or iD account online.Update 11.30 2nd November: Following confirmation from our engineers this morning, our phone lines are now working as normal.
Unfortunately we are aware that some customers are experiencing issues making and receiving calls. We are working with our network partners to resolve this and will keep you updated. Update 09:00am - Our teams and network partners have been working through the night to resolve this issue. Services should now be working as normal. If you are still experiencing issues, please try turning your device off and on again. We apologise again for any inconvenience caused.We’re sorry for any inconvenience caused.
We’re aware that there may be some issues affecting customers’ ability to make Wi-Fi calls (on Wi-Fi Calling compatible handsets). We’re working with our network partner to resolve this ASAP and will update this post with any further updates on the issue. Your ability to make calls, send texts and use your data over the 4G/3G network are not affected. We apologise for any inconvenience caused.
After yesterday’s network outage, we’re aware that some customers are still facing issues accessing our 4G network and using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all our customers back up and running as soon as possible.If you’re still experiencing issues, we recommend turning your phone off and on every couple of hours until your services are restored as normal. Services are now fully restored. If you still can't connect to the network, please turn your phone off and on again, or turn airplane mode on for about 30 seconds then off. This should help to reconnect you to the network. We’re sorry for the inconvenience this has caused.
After yesterday’s major network outage, we’re aware that some customers are still facing issues accessing our 4G network, or using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all out customers back up and running as soon as possible.If you’re still experiencing issues, we’d recommend resetting your device every couple of hours until your services are restored as normal. We’re sorry for the inconvenience this has caused.
We’re aware of some issues affecting the network this morning and are working with our network partners to resolve this ASAP. We apologise for any inconvenience caused.Update 11.20am - we’ve been informed that our network partners have now fixed the issue. Some customers might continue to experience slower data services for a period of time. We’d like to offer our apologies to all customers affected by this issue. Update 2.10pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.All updates will now be posted here
Due to a technical issue, our iD Mobile app and My Account online are currently unavailable. Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue and should be up and running again soon. We apologise for any inconvenience this might cause.
Due to a technical issue, Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue. We apologise for any inconvenience this might cause.
On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person I am chatting to. Again the screen flickers and it goes back to normal Is this a problem /glitch
[h2][b]Fantastic news! A Superhero is now in our midst![/b][/h2] It’s true. A mere nine months after the iD Community was created, one of our members has made it all the way up to Superhero status. That’s our highest accolade. And if anyone deserves it… [user=4391]terrywebbs[/user] does! Even though he’s stuck in Houstatlantavegas, Terrywebbs has given his fellow Community members incredible help and support from the day he joined. He’s racked up well over 150 replies and has had almost 40 of his posts marked as ‘solved’. Oh, and he’s already the ‘most liked’ Community member this week. Basically, he’s kind of a big deal. Keep it up Terrywebbs, your help really is appreciated! Would you like to follow in Terrywebbs footsteps and become a Superhero yourself? It’s possible, you know. We’ve got all the advice you need right here: [url=https://community.idmobile.co.uk/how-to-use-the-id-community-17/how-to-become-an-id-mobile-community-hero-29625][b]How to become an iD Mobile Community H
Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year
[h2][b]If you’ve purchased one of our 12 deals of Christmas offers, here’s how to redeem your gift. [/b][/h2] [h3]• 12 month Playstation Plus with the Sony Xperia range.[/h3] Have you purchased a Sony Xperia pay monthly phone in our 12 deals of Christmas’ event? Then congratulations – you can enjoy 12 months PlayStation Plus for free! Here’s how to claim it: [list=1] [*][b]Log in to the Xperia Lounge application[/b]. It’s pre-installed on your phone. [*][b]Locate the PlayStation Plus tile[/b]. You’ll find it in the Xperia Lounge Features Tab. It can take up to 72 hours after you’ve purchased the phone to appear. [*][b]Click the title to set up your subscription.[/b] You’ll need to register an approved payment method, then enter your voucher details to get your subscription free for 12 months. You’ll start being charged when your free 12 months is up, but you can cancel before this – at any time, in fact. [/list] You can view the [url=https://www.idmobile.co.uk/legal/sony-ter
I am shocked to learn that from sim only no contract plan i have this year back in April changed to a 24 monthly pay plan which i can't remember doing it. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!
[b]Update 10.50pm - service has now been restored to the iD Mobile app and My Account. Thanks for bearing with us. [/b] Due to system issues, the iD Mobile app and My Account online are currently unavailable. We're working hard to get these up and running again. We'd like to apologise for any inconvenience this causes you. Thanks, The iD Team
[h3][b]Some customers using the iPhone XS or XS Max with their iD Mobile SIM will have experienced issues trying to use their SIM card in these phones.[/b][/h3] [u][b]We’ve identified the cause of this issue and what is required to fix it.[/b][/u] Some of our SIM cards are not currently compatible with the iPhone XS and XS Max. If you have a SIM card which starts with 8944200117, this won’t work for you in these new iPhones. We are working hard to rectify the issue as quickly as possible, but in the meantime, the issue can be solved by using a new SIM without the above prefix. We’ve tried to identify as many customers as possible who we believe may have one of these iPhones along with a SIM which won’t work. We have posted replacement SIM cards to all the customers who we’ve been able to identify as potentially having this issue, but we are aware that some customers may not have received a replacement SIM yet: [list] [*]If you have a SIM Only connection with iD, an
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