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[h2][b]Fantastic news! A Superhero is now in our midst![/b][/h2] It’s true. A mere nine months after the iD Community was created, one of our members has made it all the way up to Superhero status. That’s our highest accolade. And if anyone deserves it… [user=4391]terrywebbs[/user] does! Even though he’s stuck in Houstatlantavegas, Terrywebbs has given his fellow Community members incredible help and support from the day he joined. He’s racked up well over 150 replies and has had almost 40 of his posts marked as ‘solved’. Oh, and he’s already the ‘most liked’ Community member this week. Basically, he’s kind of a big deal. Keep it up Terrywebbs, your help really is appreciated! Would you like to follow in Terrywebbs footsteps and become a Superhero yourself? It’s possible, you know. We’ve got all the advice you need right here: [url=https://community.idmobile.co.uk/how-to-use-the-id-community-17/how-to-become-an-id-mobile-community-hero-29625][b]How to become an iD Mobile Community H
To see how you compare to other iD Mobile customers, re-open your email for the results. Alternatively, check out some of the many articles we have on the iD Community, here’s some below: 2018 vs 2020: What's changed in the last two years? (Apple edition) Everything you need to know about Trade in How to move apps and data from your old phone to your new one (Apple edition) How to move apps and data from your old phone to your new one (Android edition)
If you’re switching to iD over the next few days, it will take longer than usual, due to the Easter weekend. Here’s a table to show how long it will take: Give us your PAC or STAC by: Date you’ll switch to iD Mobile Wednesday 8th April before 5.30pm Thursday 9th April Wednesday 8th April after 5.30pm to Thursday 9th April before 5.30pm Tuesday 14th April Thursday 9th April after 5.30pm to Tuesday 14th April before 5.30pm Wednesday 15th April
Hi all, Just to let you all know we were experiencing issues affecting our PAC and STAC pages, which were giving customers error messages. Our engineers have investigated the issue and completed testing, this has now been RESOLVED as of 10.30am on the 9th April. Please refresh the porting page in your browser or close and reopen the iD mobile app to complete your request. We apologise for any inconvenience this has caused Richard C
When I joined ID i ported in my number and everything went well. I am now using the ported in number with no problems. However on my account the old number is still showing many months later. I am now unable to change my plan as the system thinks I am still on the old number (which I presume no longer exists) and gives me an error message. Is there any way the system can update my number to the one I am now using?
At this time of year the number of phishing calls, texts and emails increases. So we thought write a few words explaining how to spot them, and what to do about them. At iD Mobile, we take spam and phishing attempts seriously. If you ever receive a phone call, email or SMS asking for your card details or passwords, it’s almost certainly a phishing attempt. Here's what to do about it... [b]How do I identify a phishing call, email or text?[/b] Look out for any suspicious emails that refer to you or the sender as an email address, or anything other than a correct name. Poor spelling and grammar and claims that you've won money or prizes could also be a tell tale sign of phishing. Also, if you receive verification warnings due to a 'blocked account', treat this an indication that the email might not be safe. [b]What is text spam?[/b] Text spam (also known as SMS Phishing or Smishing) is a common method used by scammers to trick you into going to a website or calling a number.
Update 8.45pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again. We’re aware of a current network issue, that is affecting iD Mobile customers being able to connect to Talk Talk numbers. We are working with our network partners and Talk Talk to get this resolved as soon as possible. We apologise for any inconvenience caused.
Our customers, colleagues and communities are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected. When you call 7777, you’ll be able to hear your allowances over the phone, make a payment or report your phone lost or stolen via the automated process. Why not use our community to get answers to queries and browse helpful content? If you can’t find what you need, you can post a question to our knowledgeable community members. Head to the free iD Mobile app or My Account online to manage your account – they’re packed with features to help you keep on top of your usage or make changes to your plan. Do you have an urgent query or want to ask something specific about your account? Our Live Chat team are available between 9am – 8pm Monday to Friday and 9am – 6pm Saturd
Between the 21st December and the 1st January, the time it will take for you to switch over to iD will take longer than usual. You can still use your new iD Mobile plan, but your old account will take longer than usual to disconnect, and if you’re transferring your number over to iD, it won’t transfer over until your old account is disconnected. Find out more here
Here at iD, we try our hardest to make sure you have everything you could possibly need to get the most out of your iD Mobile plan, with just a few taps on your phone. We’ve done this by creating an app that lets you manage your iD plan, and a community where fellow customers, iD mentors and team members help you deal with any queries or issues you might have (even if they’re not iD related!). The festive season’s a busy time for us all, and we want to make sure you’re aware of the iD Mobile support you have available, to make the holiday period a peaceful, stress-free one. The iD Mobile app With the iD Mobile app (Android, iOS), you can: Switch to iD Mobile using a PAC or STAC code Keep track of your allowances and buy Add-ons View and download your bills Make payments Manage your bill cap Change your current plan or upgrade to a new phone Activate a new SIM Manage services like voicemail, roaming and content filtering Report your SIM lost or stolen Those are just a few of the thin
The iD Mobile app is undergoing some essential maintenance and we hope to bring it back online very soon. You can still manage your account by logging in to my.idmobile.co.uk. We apologise for any inconvenience. Update: Wednesday 8:45pm The essential maintenance work on the iD Mobile app is ongoing. We’d like to apologise for any inconvenience this might cause you. You can still manage your account by logging in to my.idmobile.co.uk. Update: Friday 4.25pm Our app is now available to use once again following essential maintenance work. Once again, we apologise for any inconvenience caused over the past few days during its unavailability.
We’re aware of some issues affecting the network this morning and are working with our network partners to resolve this ASAP. We apologise for any inconvenience caused.Update 11.20am - we’ve been informed that our network partners have now fixed the issue. Some customers might continue to experience slower data services for a period of time. We’d like to offer our apologies to all customers affected by this issue. Update 2.10pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.All updates will now be posted here
Unfortunately we are aware that some customers are experiencing issues making and receiving calls. We are working with our network partners to resolve this and will keep you updated. Update 09:00am - Our teams and network partners have been working through the night to resolve this issue. Services should now be working as normal. If you are still experiencing issues, please try turning your device off and on again. We apologise again for any inconvenience caused.We’re sorry for any inconvenience caused.
We’re aware that there may be some issues affecting customers’ ability to make Wi-Fi calls (on Wi-Fi Calling compatible handsets). We’re working with our network partner to resolve this ASAP and will update this post with any further updates on the issue. Your ability to make calls, send texts and use your data over the 4G/3G network are not affected. We apologise for any inconvenience caused.
After yesterday’s network outage, we’re aware that some customers are still facing issues accessing our 4G network and using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all our customers back up and running as soon as possible.If you’re still experiencing issues, we recommend turning your phone off and on every couple of hours until your services are restored as normal. Services are now fully restored. If you still can't connect to the network, please turn your phone off and on again, or turn airplane mode on for about 30 seconds then off. This should help to reconnect you to the network. We’re sorry for the inconvenience this has caused.
After yesterday’s major network outage, we’re aware that some customers are still facing issues accessing our 4G network, or using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all out customers back up and running as soon as possible.If you’re still experiencing issues, we’d recommend resetting your device every couple of hours until your services are restored as normal. We’re sorry for the inconvenience this has caused.
Due to a technical issue, our iD Mobile app and My Account online are currently unavailable. Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue and should be up and running again soon. We apologise for any inconvenience this might cause.
Due to a technical issue, Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue. We apologise for any inconvenience this might cause.
On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person I am chatting to. Again the screen flickers and it goes back to normal Is this a problem /glitch
Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year
[h2][b]If you’ve purchased one of our 12 deals of Christmas offers, here’s how to redeem your gift. [/b][/h2] [h3]• 12 month Playstation Plus with the Sony Xperia range.[/h3] Have you purchased a Sony Xperia pay monthly phone in our 12 deals of Christmas’ event? Then congratulations – you can enjoy 12 months PlayStation Plus for free! Here’s how to claim it: [list=1] [*][b]Log in to the Xperia Lounge application[/b]. It’s pre-installed on your phone. [*][b]Locate the PlayStation Plus tile[/b]. You’ll find it in the Xperia Lounge Features Tab. It can take up to 72 hours after you’ve purchased the phone to appear. [*][b]Click the title to set up your subscription.[/b] You’ll need to register an approved payment method, then enter your voucher details to get your subscription free for 12 months. You’ll start being charged when your free 12 months is up, but you can cancel before this – at any time, in fact. [/list] You can view the [url=https://www.idmobile.co.uk/legal/sony-ter
[b]Update 10.50pm - service has now been restored to the iD Mobile app and My Account. Thanks for bearing with us. [/b] Due to system issues, the iD Mobile app and My Account online are currently unavailable. We're working hard to get these up and running again. We'd like to apologise for any inconvenience this causes you. Thanks, The iD Team
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