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Advice for our customers: Customers affected – All mobile users in East Suffolk areaIf you’re in the East Suffolk area from 1pm - 2pm on Tuesday 25th May, you may receive an SOS alert that you need to acknowledge to carry on using your phone. Don’t be alarmed, though. This message is not from us, it’s a new public emergency alert system that’s being trialled by the UK Government. It’s not like a standard SMS – it doesn’t use any of your allowances or credit, nor does it store your data. This system is called ‘cell broadcasting’, and it works without needing your phone number. Local masts can send an alert to every 4G and 5G-connected mobile and tablet in the area to alert users to any kind of danger or imminent threat. This includes floods, dangerous weather, counter-terrorism, and public health emergencies like new Covid-19 variants.The purpose of these messages is to save lives by providing a vital warning and clear guidance in an emergency. What the alert looks likeIf you’re using
Happy New Year!A big welcome to both our brand-new Community members and those returning after the festive period.This is the place to find all your handy help and support content on all things iD Mobile, but it’s also a perfect place to get chatting to loads of other brilliant people, too! It’s these two pillars that make the Community what it is, and we can’t wait to show you what we’ve got planned in 2022. But first, let’s take a look back on some of the biggest, most exciting changes we made last year.We think you’ll agree, the iD Community has never looked stronger:In early 2021, we separated the Help & Support hub from Community posts and packed it full of new and updated content. It’s now easier than ever to find the answers you need! We completely redesigned the homepage with a more vibrant colour scheme, eye catching banners and a style that’s uniquely ‘us’. This is a Community unlike any other, and now our homepage shows it. We’ve streamlined our Community categories. Whe
Our Black Friday Event 2021Planning to get your hands on a brand-new phone or treat yourself to a new SIM deal in the lead-up to Christmas this year? iD Mobile is the place for it!Our Black Friday event is already well and truly under way and features some incredible deals you won’t want to miss. You can save up to £72 when you go for unlimited data with the cutting-edge iPhone 13, or go pro with the Motorola Edge 20 Pro or OPPO Find X3 Pro and get a massive £170 on a 24-month plan. And that’s just for starters.Our Black Friday Event Competition!But it’s not just about amazing deals. At iD, we want to get your festive season off to a flying start, so we’re launching a fantastic prize draw competition to help you kickstart Christmas in style. Here’s how it works…Anyone who purchases a new pay monthly plan between Saturday 20th and Friday 26th November, will get the opportunity to enter our prize draw competition. Once you’ve made your purchase and moved onto the order confirmation page,
We’ve aware that some that some customers maybe be experiencing network issues this morning, this will be affecting the ability to make calls over the 3G network and Wi-Fi calls. We are working with our network partners to resolve this as soon as possible.We apologise for any inconvenience caused.Thanks,The iD Mobile Team
Welcome once again to the Community news and updates blog! As always, a big hello to our newest Community members – you guys helped break the 45,000 members mark over the past month, so a big thank you to all of you. You’re awesome.We’ve been quietly working away in the background to make the iD Community even better. With the changes we’ve made recently, you’ll find the Community easier to navigate, get to the content you need faster, and if you post a question, get good answers in quicker time. So, what’s new? Need help? Check the Support Categories:So, you might have noticed that the buttons at the top of the Community are a bit different now. That’s because we’ve added ‘Support Categories’, where you’ll find all of our help and support articles. We’ve removed questions and topics posted by Community members from this section in order to make the info you need much easier to find.All the articles and information posted in this area, have been posted by us. If you feel that any artic
[b]Update: 17:29[/b] The issue has now been resolved. The App should now be available in the Appstore. [b]Update: 14:37[/b] We are expecting to be back on the Appstore in the next 24-hours. We are currently experiencing issues with users being unable to download the iD Mobile App from the Apple Appstore. This does not affect the iD Mobile App in the Android Playstore or the iD Mobile website service. If you've already got the iD App downloaded, you should also be able to log-in like normal. We're working on getting this available in the Appstore again as soon as possible. If you've not got the app downloaded or wanting to register for the first time, please use our webservice via https://my.idmobile.co.uk/ to manage your account whilst we work on fixing this. Thanks iD Mobile
After yesterday’s major network outage, we’re aware that some customers are still facing issues accessing our 4G network, or using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all out customers back up and running as soon as possible.If you’re still experiencing issues, we’d recommend resetting your device every couple of hours until your services are restored as normal. We’re sorry for the inconvenience this has caused.
Hi everyone, We’ve realised that some customers whose payment due date is 14th April may have had payment debited twice this week. We're working as quickly as we can to automatically refund all impacted customers, and we’ll be in touch by SMS so there’s no need to call us. We apologise if you have been affected and we’ll get this sorted very soon. The iD Team
Emergency SOS System: Government Trial - Reading AreaThe Government is planning on running their second test of their new cell broadcasting technology which will be taking place in Reading on Tuesday 29th June 2021.The UK government’s new Emergency Alerts system will enable people to be contacted via their mobile phone when lives are in danger. It will be used to warn you in emergencies such as severe flooding or terror attacks. Emergency Alerts are sent to all compatible mobile phones within an area of risk. They don’t track your location, need your phone number, or collect personal data. Only the government and the emergency services will be able to send them. If you don’t have a mobile phone, you’ll still be kept informed through other channels. If you get an Emergency Alert on your phone, you’ll hear a loud, siren-like sound. A message on your screen will tell you about the emergency and how best to respond. You’ll be able to check an alert is genuine at gov.uk/alerts To ensure t
Welcome to the first-ever iD Community News and Updates blog post! What to expect from the iD Community News and Updates blogs? Well, every month we'll post up a recap of what's been going on in the iD Community over the last month. We'll also give you an insight into things to come, as well as a few interesting facts and figures. The January Recap January sure was a busy month here on the iD Community, with 2411 new members join our Community, and 1028 questions asked! Our trusty team of superusers and iD Team members helped resolve most of your queries here on the Community. The most popular Community categories in Jan were:iOSCancellations Coverage iOS: We received several members asking about getting their iPhone unlocked last month. In case you need it or want to refer another member to it, we have an article on getting your phone unlocked here. Please note, if you've purchased a phone from someone, and it's locked to the iD network, you'll need to contact the seller and ask t
What is 5G? 5G is the next generation of mobile network technology. It follows on from 1G, 2G, 3G and 4G. But it’s not just an uninventively named sequel. Get ready for even faster data speeds, better connectivity in busy places and less buffering when watching films or making video calls. What are the benefits of 5G? Speed Better Connectivity Less Lag With average speeds up to 9x faster than 4G, you can download apps and stream high-res movies in seconds. 5G will enhance our existing 4G and 3G networks to provide a more reliable connection, even in peak demand. No more 'laggy' video calls with family, on 5G everything you do is super-smooth. Accessing 5G on iD Mobile To enjoy lightning quick 5G, you need a phone that can support it. Many big-name Android brands have already released 5G devices, including Samsung, Oppo, Huawei, LG and Google with more expected to launch later this year. Apple iPhone devices have also been approved for use on our 5G network.You can find the
Our customers, colleagues and communities are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected. When you call 7777, you’ll be able to hear your allowances over the phone, make a payment or report your phone lost or stolen via the automated process. Why not use our community to get answers to queries and browse helpful content? If you can’t find what you need, you can post a question to our knowledgeable community members. Head to the free iD Mobile app or My Account online to manage your account – they’re packed with features to help you keep on top of your usage or make changes to your plan. Do you have an urgent query or want to ask something specific about your account? Our Live Chat team are available between 9am – 8pm Monday to Friday and 9am – 6pm Saturd
We’re thrilled to announce that iD Mobile is now a Which? Recommended Provider for MobileNetworks in 2020! Which? Is an independent consumer champion that advises customers nationwide on the bestbrands and services to trust across a huge range of industries.We’re delighted to be a Which? Recommended Mobile Network Provider, having outperformedbigger networks on signal reliability, download speeds, customer service and value for money. Thatmeans when you buy from us, whether it’s a new handset, new SIM or simply an upgrade, you knowyou’re going to get a smooth, reliable service from the moment you order and beyond. We strive to give every single person that chooses iD Mobile the best network service possible,because you should be able to count on your phone whenever you need it. So, we love to hear thatour customers are enjoying using our service. We love helping you, our iD Community Members andcustomers, find your perfect phone and make the most of it with a service you can always rel
Due to a technical issue, Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue. We apologise for any inconvenience this might cause.
Hi all, Just to let you all know we were experiencing issues affecting our PAC and STAC pages, which were giving customers error messages. Our engineers have investigated the issue and completed testing, this has now been RESOLVED as of 10.30am on the 9th April. Please refresh the porting page in your browser or close and reopen the iD mobile app to complete your request. We apologise for any inconvenience this has caused Richard C
COVID-19 (Coronavirus) Update 2021Our customers, colleagues and iD Community are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected. What we’re doing to support you, our iD customers: Unlimited calls, texts and data for NHS staff: To show our enormous gratitude to all NHS workers, we’re offering a free upgrade to unlimited data, calls and texts for NHS staff until 30 April 2021. If you work for the NHS, head over to our online form and register with your NHS email address and iD Mobile number. If you registered for the NHS staff offer last year, you’ll automatically be added to the promotion starting from 15 February and will receive a confirmation text once the offer has been applied. Unlimited data for disadvantaged child
To see how you compare to other iD Mobile customers, re-open your email for the results. Alternatively, check out some of the many articles we have on the iD Community, here’s some below: 2018 vs 2020: What's changed in the last two years? (Apple edition) Everything you need to know about Trade in How to move apps and data from your old phone to your new one (Apple edition) How to move apps and data from your old phone to your new one (Android edition)
iD Community News and Updates - April 2021 Welcome to the iD Community news and updates blog! This is the place to come for your monthly lowdown on what’s been happening across the Community. From new starters to new iD superheroes, you’ll find all the latest Community goings-on here… The March RecapWhat a month it’s been. There’s been a lot of activity happening on the iD Community, starting with over 1,500 new members registering over the course of March (welcome to the Community!). There’s also been over 500 questions asked and conversations started – we love to see it. Our incredible iD Team and trusty iD superheroes are on hand to help resolve any queries you have, right here. Top work! The most popular Community categories over the past month were…iOSCancellations Bills, Allowances & Charges iOS: We’ve had a number of posts over the past month about unlocking iPhones in order to use them with an iD Mobile SIM. If you’re still looking to move your iPhone over to iD Mobile, tak
Due to a technical issue, our iD Mobile app and My Account online are currently unavailable. Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue and should be up and running again soon. We apologise for any inconvenience this might cause.
Want to discover all the latest updates and improvements to the Community? Read on…Here at iD, we’re always looking to make the Community experience better. From seasoned Community members, to newbies looking for the best answer to their question, we’re striving to create a forum that’s fun and engaging, clear and easy to use.We also want to make sure that you, our brilliant Community members and heroes, know about all the incoming changes as they happen. So, starting this month, we’re going to post monthly updates on the new features we’ve added to the Community to make it even better. So, what’s new? See how you rankWant to see how close you are to becoming an iD Community Superhero, or if others are on your level? Now you can. Check out the leader board widget and see how you’re doing against the next 100 Community members. There are two leader boards – one for points, and the other for badges.So, if you’ve got badges for your specialist knowledge on all things Android, or if you’re
iD Community News and Updates - June 2021 Welcome back to the iD Community news and updates blog, and, as ever, a big hello to our newest Community members! There are quite a few newcomers this month, but more on that in a bit.Summer’s almost here, the rain is finally easing, and we can’t wait to show you the exciting things iD Mobile have planned over the coming months. In the meantime, what’s changed on the iD Community recently? Check the Archives:You might notice we’ve had a bit of a Spring clean on the iD Community over the past month. We’re on a constant quest to make the Community easier for you to use, navigate and enjoy. That means finding the relevant help you need, faster. On the dropdown menu at the top of the page, you’ll see ‘Community Archive’ underneath My iD. That’s where we’ll be placing older posts, inactive posts and resolved queries. These are filtered from the results when you use the search bar, so you can find a topic quickly without needing to scroll too much.
Update 8.45pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again. We’re aware of a current network issue, that is affecting iD Mobile customers being able to connect to Talk Talk numbers. We are working with our network partners and Talk Talk to get this resolved as soon as possible. We apologise for any inconvenience caused.
To give our contact centre staff a well-deserved break, and in recognition of their hard work supporting our customers in 2020, the contact centre will be closed on New Years Day. The Team will be available again tomorrow (Saturday 2nd January), from 9am -6pm. The Community and its members are available to help 24/7. If you're unable to find what you need here on the Community and need further assistance, our Virtual Assistant is also available 24/7. Please note: Over the festive period our porting (PAC/STAC) timescales may be different to usual.Visit our switch to iD guide for further information on when you can expect your switch to iD to take place. From all of us at iD Mobile, we’d like to wish you a very Happy New Year.
[b]Update 4.59pm[/b]: the technical issues have been resolved and www.idmobile.co.uk is now available. Sorry for any inconvenience this has caused! [b]Update 3.55pm:[/b] we are also having issues with automatic email notifications from the iD Community. We are working to fix these issues as quickly as possible. We are currently experiencing issues with our website - www.idmobile.co.uk. Our technical team are working to get it back up and running. If you're having problems accessing it, please check back again later.
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