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Question

please can somone contact me so i can return a sim

  • 30 January 2021
  • 1 reply
  • 53 views

I want to return a sim within 30 day cancellation period but website takes me to live  chat and then there is no one available. I feel like this is deliberate so that it’s impossible to cancel! If you’re going to move customer service to 100% online you need to resolve this issue. Either have enough agents to answer or remove the need to speak to an agent. Please respond or I will be contacting the ombudsman 


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1 reply

Userlevel 6
Badge +4

Hi @Mariabarrick 

We have sent you a Private Message to help with this.

 

-Mohsin

Why iD Mobile?