The iD Mobile app and My Account online is currently unavailable

  • 23 March 2021
  • 2 replies

Userlevel 8

We are aware that some customers are having issues logging in to the iD Mobile app and My Account online.

Please be assured our technical team are working hard on getting this issue resolved.
In the meantime, if you would like to check your allowances or make a payment, you can do so by calling our automated phone service on 7777 from your iD Mobile phone.

We apologise for any inconvenience this might cause.

2 replies

would this also have to do with the weird email I got this morning telling me my contract ran out in october 2015, and the text I got saying this month’s billing failed?

are your systems just playing up?

*edit: I wasn’t paying attention and it now appears the text I received at 4:15pm today is a phising attempt. Somehow they know I was with iD, however it’s from a random number with a phishing ‘’ link, where as all my other messages are from the contact ‘iD’

has there been a security breach today?