*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services | Join the discussion, ask questions, share advice.
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*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services



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Userlevel 1

Website still not working and app the same. When logging in to website it is either not working at all or so slow it just says connection timed out.

 

This has been the case for 24 hours. Absolutely worse than useless service. Live chat telling me this is part of improving customer journey. What a joke.

 

All I wanted was to arrange a data add on so I can use a map.

Userlevel 1

This article has been updated on 29/07/21 at 17:30pm.

Currently my 4G data is not working. This has been going on for two days now. I have just recently tried today and it is still the case. It says 4G is available however there is no connection whenever I try to use apps 

Userlevel 2

 

I submitted the request on Tuesday afternoon, the port was due to take place yesterday.

The number left the old network and the SIM stopped working at around 1pm yesterdawy but the iD SIM is still using the temporary number and I get a “number not recognised” message on calling.

Update: seems it’s all moved over so seems to be sorted for me at least :thumbsup:

Userlevel 7
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This article has been updated on 29/07/21 at 17:30pm.

Userlevel 2

Morning @tom @Geoffc 

Have you submitted your switching requests through the switching website?

I’m just following up with our technical team and any more details you can provide would be great. 

Thanks,

Kieran


Hi Kieran,

I submitted the request on Tuesday afternoon, the port was due to take place yesterday.

The number left the old network and the SIM stopped working at around 1pm yesterdawy but the iD SIM is still using the temporary number and I get a “number not recognised” message on calling.

Userlevel 7
Badge +3

Article updated at 14:00pm on 29/07/21.

Userlevel 1

Hi @Hgriffin90 ,

Can you please submit the form now and let me know how you get on? It should be successful.

Thanks,

Kieran

Hello Kieran, still have the same message saying there is an issue with the information I have provided. 

I have a particular problem. I have forgotten my password which was attached to my old e mail which I cannot access. So I cannot access my account through the the alternative means shown on the community ppst

Userlevel 1

Hi the app is still not working for me and neither is it working online as well

Userlevel 1

Hi - I too cannot submit the PAC form. 

If it’s because I haven’t registered an account yet I can’t do this either as I’m not receiving any SMS for Resend Security Code to enable me to create my account……..

Userlevel 4
Badge +3

Hi @Hgriffin90 ,

Can you please submit the form now and let me know how you get on? It should be successful.

Thanks,

Kieran

Userlevel 1

Hello, I am still having difficulty transferring my number across with PAC online form. It keeps telling me the details I have entered are incorrect. I have interviews coming up with the fire brigade who currently can not get hold of me and I can not access my NHS app for covid passes on my new device because it wants to send an access pin to my old number. Please can you let me know when this is likely to be working again?

Many Thanks, Hayley

 

 

 

Userlevel 1

Oh wow,... perhaps the ID mobile IT/infrastructure team never saw the news of what happened at TSB and never chuckled...   

"lol... how could you mess up a systems upgrade so badly..." 

Userlevel 4
Badge +3

Morning @tom @Geoffc 

Have you submitted your switching requests through the switching website?

I’m just following up with our technical team and any more details you can provide would be great. 

Thanks,

Kieran

Well I've just managed to sign up and log in as a new customer (perfect timing!) so it must be improving.

Do I dare submit a PAC to get my old number ported though....

Hi just wondering if you managed to put you pac code through as it wont work for me.

Userlevel 2

Is there any info on when to expect number porting to take place @Kieran C? I appreciate it’s an unexpected issue but just some reassurance that any numbers due to port are going to actually move over and when would be appreciated?

Userlevel 4
Badge +3

Hi all,

Unfortunately, our technical team are still working to try and resolve the issues with our mobile app and My Account self-service website after last night’s infrastructure upgrades. They will be working through the night to get everything working as quickly as possible.

Apologies for the inconvenience this has caused. We recognise this must be frustrating and do appreciate your patience.

Kieran

Userlevel 1

Been trying all day to set up my new sim and not getting anywhere very stressful when you have a under one to support and to make sure you have a phone 24/7 in case of emergency 

How is the app still not working ? When is this getting fixed ?

Customer notice updated at 18:00pm on 28/07/21

When will this be fixed 

Userlevel 7
Badge +3

Customer notice updated at 18:00pm on 28/07/21

Userlevel 2

Hi

 

I had a port going through today, I didn’t know about the system maintainance or I wouldn’t have done it today

 

The number left the old network and the SIM stopped working at around 1pm but the iD SIM is still using the temporary number. I’m slightly concerned what is going to happen with the port?

My id app not working keeps saying check server connection I can’t log into my whole app or on the website 

Userlevel 1

I would hold off

Userlevel 1

Well I've just managed to sign up and log in as a new customer (perfect timing!) so it must be improving.

Do I dare submit a PAC to get my old number ported though....

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