*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services | Join the discussion, ask questions, share advice.
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*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services

  • 27 July 2021
  • 60 replies
  • 10073 views


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60 replies

Userlevel 7
Badge +2

The App still isn't working!  If it's not broken don't try and fix it comes to mind.😂

I don’t think they touched the app itself, its all backend work as far as I know. Anyway, your way of thinking is flawed… We’d all still be using analog brick phones if we all thought like you lol

 

 

Any sign of this being resolved? I am still unable to register with ID to transfer my PAC. I currently feel like I would be better off cancelling as I am still in the cooling off period and going with a different network. 

Userlevel 7
Badge +8

Hi @daisya21,

 

It seems to be working for some now. Have you uninstalling and reinstalling it again?

 

Will

Userlevel 1

Hello..

 

PAC transfer still not working for me.
Do you guys know if it’s fixed?

Userlevel 7
Badge +10

Hi @gutopa,

Which problem have you come across during the transfer process; have you already managed to submit your PAC code to us online?

Ryan

Userlevel 1

@Ryan 
Still the same:
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

 

I’ve got a valid PAC and all the details are correct as far I can see.

 

Userlevel 7
Badge +10

Hi @gutopa,

Thanks for getting back to us. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

Is this issue still ongoing? Finally got my number transferred but still can't open the app or log on through the web.

Userlevel 7
Badge +2

Yes.

Userlevel 7
Badge +8

Hi @Higgins,

 

Looks to have been sorted now.

 

Will

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