*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services | Join the discussion, ask questions, share advice.
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*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's services



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I know you guys are working as hard as you can but could we have an update on when this issue may be resolved 

Userlevel 1

How much longer? This is actually getting ridiculous now. Have had nothing but problems all day because of this! 

Userlevel 1

Any updates?  
Its 3 hours since the last one, trying to buy some data for my son who is out of data….

 

Thx

Shad

Hi @Katehatt , @SarahJSimpson ,

Can you please share some more details about your issue? SMS should be working fine.

Thanks,

Kieran

I am all working now. Thanks anyway

For me it just says - can't send message with Id - error 500.

Thanks 

I’m getting error messages too, it just says not delivered but yeah I can’t send texts it’s on like apple so iMessage works but anytime I go to send a text it doesn’t work 

I recently changed bank and the direct debit for ID didn’t move over (for whatever reason) I can’t update my Direct debit information either in my ID account or via the automated phone system (7777) as they are both down for maintenance. 

I have tried to login both yesterday when I received your SMS and this morning to sort this...

Can I have some assurance that my account wont get cancelled or any “missed payments” marked on my account during this time?

Userlevel 4
Badge +3

Hi @Katehatt , @SarahJSimpson ,

Can you please share some more details about your issue? SMS should be working fine.

Thanks,

Kieran

Yes me too. So frustrating as I can’t find anything anywhere on how to fix it

Hi, I'm also getting an error message when I try to send a text - it keeps saying - can't send message with Id - error 500.

Is this connected to the work that you are doing? Thanks. 

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