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We’ve reached 50,000 members!

  • 23 September 2021
  • 63 replies
  • 5887 views
We’ve reached 50,000 members!

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63 replies

Easy to find answers and the ‘tone of voice’ is helpful and friendly rather than condescending. 

Userlevel 1

We’ve reached 50,000 members!

The iD Mobile Community has reached a big milestone this month. That’s right! From humble beginnings, this brilliant Community has grown to a whopping 50,000 members. Wow! We couldn’t be happier to see so many people join. So, from all of us here at iD, to all of our members and iD Superheroes, thank you for making the Community the epic place it is.

It’s been a massive year for the Community. Since August 2020, we’ve doubled in size, and that means more iD members making the most of the knowledge on offer in our Help Articles, and learning from our awesome Legend rank holders. Not to mention, all our other smart cookies and helpful newcomers on their journey to Superhero status, sharing their own questions, tips, and help and support. You’ve all made the Community an awesome place to be.

 

The Stats…

Thousands of topics have been created in the past year alone, along with around 5,000 positive content helpfulness votes and 3,300 likes for helpful replies. In total, nearly 40,000 posts have been made since August last year. That’s more posts than any other year since the Community was created. You guys sure have been active!

Here’s a quick breakdown of the numbers since our brilliant Community started:

  • Posts so far: 75,720
  • Topics created: 25,310
  • Replies created: 50,420
  • Likes given: 8,560
  • Positive content helpfulness votes: 9,380

Those are some pretty big numbers considering the iD Community was created a little over three years ago. And that’s all down to our brilliant members.

As we mentioned earlier, our iD Community has gone through quite the journey to get to this point. In our quest to create the ultimate place for our customers to hang out, we’ve introduced new categories, made content easier to find, ran many ace competitions, redesigned the Community homepage, rebranded the Community ranks, introduced our new help and support hub and shared our latest knowledge and top tips.

And we’re just getting started… We’ve got loads more exciting new projects to share with you, so stay tuned!

 

The Community Superheroes…

You guys have been brilliant making this place what it is!

So much so, in 2019 we introduced the Superhero element to our Community. We wanted to create a way for the most knowledgeable and active members to thrive, reward them for everything they do, and make sure that when fellow members have their questions answered, they can see that the responder knows what they’re talking about!

Since then, legends have been made. Our top three all-time leaders, @WelshPaul , @Gregor  and @terrywebbs have earned thousands of points between them by chatting with other members and answering their questions. They’ve gained quite a few knowledge badges and earned great rewards along the way (we’re currently working on something extra special for you too!), and we couldn’t be more appreciative of them. As the Community continues to expand, who’ll join them at the top of the leaderboard? Only time will tell…

And just because you haven’t quite reached legendary status just yet, don’t think you’ve gone unnoticed. We see you! We’ll be doing everything we can to help you climb through the ranks and become an expert on all things iD.

One of the people we’ve seen rising through the ranks recently is @andewhite. You’ve been very busy helping fellow iD members on a ton of topics including data, switching, phone reception and security code SMS messages to name a few. Thanks for getting stuck into the Community and embracing the Community spirit! You’ve already ranked up to ‘Hero’ level in a short space of time, and we’re excited to see your onward journey to Superhero level. Let’s see how you get on, how many points you can earn and how far you can climb.

We believe in you!

Once again, thank you to every single one of our 50,000 iD Community members. It’s you that make this place great, and we can’t wait to share even more milestones with you in the future!

 

Competition Time:

To celebrate achieving this awesome milestone we will be giving away 5 x £50 Currys gift cards!

That’s right! Five of you lucky Community members will win a £50 Currys gift card to spend on some amazing tech!

To enter, all you need to do is:

Comment below what you love about the iD Community, what improvements you'd like to see and what new features you'd like added.

Good luck everyone!

T&Cs apply

People are so helpful to answer questions.

Userlevel 1

 

It was great easy to use I posted a question someone answered in a short time then more answered everyone was so friendly I will use it again 

Userlevel 1

I’ve never used the community before but you all seem a friendly bunch 🙂 just keep doing what you’re doing!

Userlevel 1

I like the competitions!

Userlevel 1

Was easy to join, I'm pretty new to the community but enjoying the experience.

Userlevel 2

I like the competitions.  Nothing else offered seems to be of any value.

Userlevel 1

I like the competitions. It’s always nice to have the chance to win something.

Userlevel 1

ID is the best provider Iv’e been with I like how helpful and friendly everyone is 

Userlevel 1

I really love how the ID community has competitions which you can enter, a lot of which require you to have read through some facts. Entertaining while learning.

Userlevel 1

Love how helpful all the articles are, don't see any room for improvement!

Userlevel 1

What I love about the iD Community is that I know it’s there for when I might need it, but so far I haven’t had much need as the service has been really good in general.  Improvements I would like are making it easier/quicker to speak with a customer care person if you are genuinely stuck about something, and maybe to be able to send an email too? (Is that already possible? I’m not sure)  I have no idea what new features I’d like added, as I’m not the most tech-minded person so am unsure what could be possible! (but I’m sure you’ll think of some genius ideas!)  ;-)

 

Userlevel 1

Enjoy the fun competitions plus the opportunity to engage in online fact searching with similar like minded members. 

Userlevel 2

All good

Userlevel 1

I’ve had so much help from the community in the past, so much knowledge and a great place to be 

Userlevel 1

I think the idea of a community for a mobile network is great. It’s something I’ve never seen before with previous networks I have been with. It seems like a great way to pool knowledge and get help for any questions quickly. The occasional competition also helps!

Userlevel 1

Love having access to the Community. The getting started with ID has been helpful and it's good to know help is at hand just by posting.

I couldn't find a direct way to contact ID via the community so that would be an improvement.

Userlevel 1

Lovely ID community.  Wonderful service on my mobile phone and love how the data rolls over.  Thanks iD!  Good luck ya’ll! :)

Userlevel 1

Help from others who’ve experienced similar problems.

H

Userlevel 1

We’ve reached 50,000 members!

The iD Mobile Community has reached a big milestone this month. That’s right! From humble beginnings, this brilliant Community has grown to a whopping 50,000 members. Wow! We couldn’t be happier to see so many people join. So, from all of us here at iD, to all of our members and iD Superheroes, thank you for making the Community the epic place it is.

It’s been a massive year for the Community. Since August 2020, we’ve doubled in size, and that means more iD members making the most of the knowledge on offer in our Help Articles, and learning from our awesome Legend rank holders. Not to mention, all our other smart cookies and helpful newcomers on their journey to Superhero status, sharing their own questions, tips, and help and support. You’ve all made the Community an awesome place to be.

 

The Stats…

Thousands of topics have been created in the past year alone, along with around 5,000 positive content helpfulness votes and 3,300 likes for helpful replies. In total, nearly 40,000 posts have been made since August last year. That’s more posts than any other year since the Community was created. You guys sure have been active!

Here’s a quick breakdown of the numbers since our brilliant Community started:

  • Posts so far: 75,720
  • Topics created: 25,310
  • Replies created: 50,420
  • Likes given: 8,560
  • Positive content helpfulness votes: 9,380

Those are some pretty big numbers considering the iD Community was created a little over three years ago. And that’s all down to our brilliant members.

As we mentioned earlier, our iD Community has gone through quite the journey to get to this point. In our quest to create the ultimate place for our customers to hang out, we’ve introduced new categories, made content easier to find, ran many ace competitions, redesigned the Community homepage, rebranded the Community ranks, introduced our new help and support hub and shared our latest knowledge and top tips.

And we’re just getting started… We’ve got loads more exciting new projects to share with you, so stay tuned!

 

The Community Superheroes…

You guys have been brilliant making this place what it is!

So much so, in 2019 we introduced the Superhero element to our Community. We wanted to create a way for the most knowledgeable and active members to thrive, reward them for everything they do, and make sure that when fellow members have their questions answered, they can see that the responder knows what they’re talking about!

Since then, legends have been made. Our top three all-time leaders, @WelshPaul , @Gregor  and @terrywebbs have earned thousands of points between them by chatting with other members and answering their questions. They’ve gained quite a few knowledge badges and earned great rewards along the way (we’re currently working on something extra special for you too!), and we couldn’t be more appreciative of them. As the Community continues to expand, who’ll join them at the top of the leaderboard? Only time will tell…

And just because you haven’t quite reached legendary status just yet, don’t think you’ve gone unnoticed. We see you! We’ll be doing everything we can to help you climb through the ranks and become an expert on all things iD.

One of the people we’ve seen rising through the ranks recently is @andewhite. You’ve been very busy helping fellow iD members on a ton of topics including data, switching, phone reception and security code SMS messages to name a few. Thanks for getting stuck into the Community and embracing the Community spirit! You’ve already ranked up to ‘Hero’ level in a short space of time, and we’re excited to see your onward journey to Superhero level. Let’s see how you get on, how many points you can earn and how far you can climb.

We believe in you!

Once again, thank you to every single one of our 50,000 iD Community members. It’s you that make this place great, and we can’t wait to share even more milestones with you in the future!

 

Competition Time:

To celebrate achieving this awesome milestone we will be giving away 5 x £50 Currys gift cards!

That’s right! Five of you lucky Community members will win a £50 Currys gift card to spend on some amazing tech!

To enter, all you need to do is:

Comment below what you love about the iD Community, what improvements you'd like to see and what new features you'd like added.

Good luck everyone!

T&Cs apply

I love the fact that ID community are always ready to help with any problems that occur. I can sleep easy knowing this.. 

Userlevel 1

I think it’s one of the only phone companies where it feels like there IS a real community! Very welcoming ☺️ I love it 

Got to admit I love the competitions like this one. It’s also a friendly community :) 

Userlevel 1

I’m about to join iD, and I’d really like to be able to use eSIM.

My friend sadly had his phone pinched, and I’d heard that with an eSim when thieves try to turn the phone back on it will find its signal and ping its location, which is better than having a removable Sim.

Keep us posted on this development, and meantime I'll cross my fingers to win!

Userlevel 1

Hi There ID Peeps

 

Well the community function is a new way of working for me, I was dubious at first but it works!

I love the fact that you can see real people conversations and can pick out the different solutions from that for your own use. 

I’d like to be able to better filter the topics so I can narrow down the ones that are likely to be useful to me using tags maybe. 

It would be good to be able to see the most common topics and suggestions to and be able to vote for future work to be done on improving services/products. 

A community can be a powerful tool :)

Thanks 

Nicola

Just joined community looks very handy for future questions. Seems great as it is. 

 

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