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We’re currently experiencing a network issue which is affecting a number of our customers' access to data services. Please be assured we are working hard to resolve this with our network partner as soon as possible. Please check back here for further updates on this issue. We apologise for any inconvenience this might cause.Update 11.00pm:The issue affecting some customers’ access to data services has now been resolved. Once again, we apologise for any inconvenience this might have caused. We are aware there were issues with data on our network yesterday evening and are sorry if you experienced difficulties in using your service. The service was fully restored last night and is working as expected. Our contact centre is handling any individual customer cases, so if you’d like your complaint to be looked into further, please contact our Customer Services team here. If you are still experiencing issues with your data, we recommend either restarting your phone or switching airplane mode o
We’re excited to announce that we’ve recently reached a big milestone, we now have over 25,000 iD Community members. We’re proud to have an active Community with people getting involved by helping each other, entering competitions and reading interesting articles.Since its inception, the iD Community has always been about giving our customers direct help and empowering all of you to help each other. And you’ve all been brilliant.Our Community wouldn’t be the handy, helpful, friendly forum it is without our wonderful members. Over 6,000 questions have been asked on this platform, with an average of over 3 responses per question. That shows you guys have done an awesome job helping each other get the most out of your iD Mobile plans and smartphones.We must mention a few of our iD Superheroes, here. These are the iD Community members that are the most active, that answer a huge number of Community questions and have solved queries on everything from switching SIM cards to Wi-Fi calling.Ou
5G is here! Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.* All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!We’ve made this really easy and simple for you. All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling. Approved Android Devices: Google:Google Pixel 5 5G Google Pixel 6 Google Pixel 6 ProHonor:Honor 50 Honor Magic 4 Lite 5G Huawei:Huawei P40 5G Huawei P40 Pro 5G Motorola:Motorola G50 Motorola Edge 20 Motorola Edge 20 Lite Motorola Edge 20 Pro OPPO: Oppo A54 5G Oppo Find X2 Lite Oppo Find X3 Lite Oppo Find X3 Neo 5G Oppo Find X3 Pro 5G Oppo Find X5 Oppo Find X5 Pro Oppo Find
Who doesn’t love a great deal? It doesn’t matter if you’re after a couple of seats on a plane somewhere exotic, a new big TV, or an amazing phone offer, the best time to treat yourself is Black Friday. And while the first two may not be in our wheelhouse, our Black Friday event this year has some fantastic phone offers you really won’t want to miss.Whether you’ve got your smartphone all sorted, or you’ve completed your contract and you’re still happy with the phone you’ve got, now’s the time to find the perfect SIM Only deal for you. All the data you could want, unlimited minutes and unlimited texts, all for an incredible price.With our 1-month SIM Only deals this Black Friday, you can save up to £5 on selected plans! Get 16GB of data for just £8 or go bigger at 40GB for only £10. If you’re after something more long term, we’ll give you unlimited data, as in as much as you can use, for only £16 a month on 12 and 24-month SIM Only plans.So, if you’re ready to change up your plan and fi
We’ve reached 50,000 members!The iD Mobile Community has reached a big milestone this month. That’s right! From humble beginnings, this brilliant Community has grown to a whopping 50,000 members. Wow! We couldn’t be happier to see so many people join. So, from all of us here at iD, to all of our members and iD Superheroes, thank you for making the Community the epic place it is.It’s been a massive year for the Community. Since August 2020, we’ve doubled in size, and that means more iD members making the most of the knowledge on offer in our Help Articles, and learning from our awesome Legend rank holders. Not to mention, all our other smart cookies and helpful newcomers on their journey to Superhero status, sharing their own questions, tips, and help and support. You’ve all made the Community an awesome place to be. The Stats…Thousands of topics have been created in the past year alone, along with around 5,000 positive content helpfulness votes and 3,300 likes for helpful replies. In t
29/07/202110:15 pmUnfortunately, there are no further updates for today. Our technical teams will continue to work overnight in an attempt to get the app working for customers as soon as possible.17:30 pmOur technical teams have identified the issue impacting the iD App and are working on implementing a fix. Until the fix is carried out successfully, the iD App will unfortunately remain unavailable.Our Live Chat team are also able to support if you need specific help with your account. 14:00 pmOur technical teams have identified the issue impacting the iD App and are working on resolving the issue as we speak. We hope to have the issue resolved shortly.12:00 pmThe iD app is still being worked on; however, you are able to check your account through My Account Online - https://my.idmobile.co.uk Our Live Chat team are also able to support if you need specific help with your account. 08:30 amYou’re now able to access your account through https://my.idmobile.co.uk . The app is still unava
We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page. Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a chat. Still having issues?The Live Chat button may take a few seconds to appear, depending on your internet speed. While the page is loading, please do not refresh the page and allow at least 30 seconds for it to load fully. If still after this time the Live Chat button does not appear, please try the following:Try a different internet browser – we’ve discovered that some specific internet browsers sometimes do not work well with Live Chat. We’re working to understand the problem but in the meantime, if you can’t view the live chat option, try another browser. For example, if you’re using Google Chrome, try Safari or Firefox. Accept Functional Cookies – Declining Functional cookies when na
*Updated 05 August - EmilGood news! The iD Mobile app and My account online are now back up and running.Our team's have been working tirelessly through the night and have resolved the issues that were causing a disruption to the iD App and My Account online services. Our technical teams are continuously monitoring the iD app and My Account online and haven't seen any issues with logging in or with any of the services available within them.If you're still having issues logging in, please restart your phone and attempt to log in again. If the issue persists, let us know below, and one of our team will get back to you.We apologise for any inconvenience caused and thank you for bearing with us during these essential upgrades.Emil *Updated 04 August - EmilHi everyone,Unfortunately, the infrastructure upgrades made over the past week are still causing some problems. This means some services are unavailable or experiencing intermittent issues. These services include but are not limited to:The
We’re aware of some issues affecting the network this morning and are working with our network partners to resolve this ASAP. We apologise for any inconvenience caused.Update 11.20am - we’ve been informed that our network partners have now fixed the issue. Some customers might continue to experience slower data services for a period of time. We’d like to offer our apologies to all customers affected by this issue. Update 2.10pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.All updates will now be posted here
We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>” Text 2:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here: https://bit.ly/3tNuzLK” Text 3:• iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>> Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view
After yesterday’s network outage, we’re aware that some customers are still facing issues accessing our 4G network and using Wi-Fi Calling. We’re working with our network partners to get this resolved, and get all our customers back up and running as soon as possible.If you’re still experiencing issues, we recommend turning your phone off and on every couple of hours until your services are restored as normal. Services are now fully restored. If you still can't connect to the network, please turn your phone off and on again, or turn airplane mode on for about 30 seconds then off. This should help to reconnect you to the network. We’re sorry for the inconvenience this has caused.
[h2][b]Fantastic news! A Superhero is now in our midst![/b][/h2] It’s true. A mere nine months after the iD Community was created, one of our members has made it all the way up to Superhero status. That’s our highest accolade. And if anyone deserves it… [user=4391]terrywebbs[/user] does! Even though he’s stuck in Houstatlantavegas, Terrywebbs has given his fellow Community members incredible help and support from the day he joined. He’s racked up well over 150 replies and has had almost 40 of his posts marked as ‘solved’. Oh, and he’s already the ‘most liked’ Community member this week. Basically, he’s kind of a big deal. Keep it up Terrywebbs, your help really is appreciated! Would you like to follow in Terrywebbs footsteps and become a Superhero yourself? It’s possible, you know. We’ve got all the advice you need right here: [url=https://community.idmobile.co.uk/how-to-use-the-id-community-17/how-to-become-an-id-mobile-community-hero-29625][b]How to become an iD Mobile Community H
If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.Our Virtual Assistant and Live Chat team can be found here.We are closed on Christmas Day and New Year’s Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.Please note: Over the festive period our porting (PAC/STAC) and delivery dates may be different to usual.Visit our switch to iD guide for further information on when you can expect your switch to iD to take place.Visit our delivery page for our last delivery dates prior to Christmas Day.
Advice for our Customers: Customers affected – Android UsersWhat we have identified – We’ve been made aware that a number of our customers may have been targeted with SMS messages that have been made to look like they were sent from delivery services such as DHL, Amazon and Argos (although there may be others).These messages instruct the recipient to download a file to enable tracking of a fictitious package. If this link is clicked on an Android device, an attempt to download malicious software (Malware) will occur. If this malware is permitted to download and install, it could gain permissions on your phone to intercept and send SMS messages, while also attempting to capture any online banking details stored on your device. Users of iOS devices (iPhone & iPad) are unaffected by any attempt to download the above-mentioned file from the SMS message. Advice for ALL customers: If you have received the message but have taken no further action, i.e., you have not clicked on the link in
We're aware that some customers might've received an email titled "How are you getting on?" yesterday. The email suggests that you recently changed plan; however, this is not the case. This email was sent in error and can be disregarded.Edit - My account online and the iD Mobile app are now functioning correctlyWe're also currently experiencing some issues with the iD Mobile app and My Account online, which means some customers may not be able to access their account. Our team are working on getting everything working again as quickly as possible. We'll update this thread when the issue has been resolved. We apologise for any inconvenience this may cause.Thanks,The iD Mobile Team
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy. How does the app work?Apple and Google's automated contact-tracing technology will be used to tell people to self-isolate if their phone detects, via an anonymous Bluetooth signal, they were near someone later determined to have the virus.Here are some of the features the app includes: FAQ’sWe’ve rounded up a few questions you may have about the app and how it works on your device. Where possible, we have linked to the official NHS Covid-19 App website to provide the definitive answer. Will the app use up my data?We are pleased to announce we will be ‘zero rating’ the data usage from this app to ensure that your allowances remain unaffected. T
[b]Update 5.27pm[/b]: Due to high demand, this might take a bit longer to access. The Three Lions did us proud, but it wasn't to be. To help you support the lads in Saturday's third place play-off, we're giving you a free add-on. [b]How do I get the free Three Lions add-on?[/b] Simply log in to the iD mobile app no later than 23:59 on 15 July and click 'Ok' on the pop-up screen. [b]Please note[/b] - it might take up to 30 minutes for your add-on to appear. So don't fret if you don't see it straight away!
We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system. As a result, the iD Mobile app and My Account online may be unavailable for some customers. Please bear with us while our technical team is working hard to fix the problem and return to full service as soon as possible. We apologise for any inconvenience this may cause.Kieran
Hi Everyone,We're aware of an issue where some customers have been sent an outstanding balance notification in error.If you have received this notification but have recently made full payment for your recent iD Mobile bill, either by Direct Debit or manual payment, please disregard this notification.You can check your balance by either calling 7777 from your iD Mobile phone, or check on the iD Mobile app.We are sorry for any inconvenience caused.Emil
We’re currently experiencing a technical issue that means some customers may be unable to make or receive calls over our 3G and 4G network. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you should still be able to use Wi-Fi Calling, Texts, and Data.We apologise for any inconvenience this may cause.
We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>” Text 2:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here: https://bit.ly/3tNuzLK” Text 3:“iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>>” Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view th
If you’re switching to iD over the next few days, it will take longer than usual, due to the Easter weekend. Here’s a table to show how long it will take: Give us your PAC or STAC by: Date you’ll switch to iD Mobile Wednesday 8th April before 5.30pm Thursday 9th April Wednesday 8th April after 5.30pm to Thursday 9th April before 5.30pm Tuesday 14th April Thursday 9th April after 5.30pm to Tuesday 14th April before 5.30pm Wednesday 15th April
Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so
We’re aware that there may be some issues affecting customers’ ability to make Wi-Fi calls (on Wi-Fi Calling compatible handsets). We’re working with our network partner to resolve this ASAP and will update this post with any further updates on the issue. Your ability to make calls, send texts and use your data over the 4G/3G network are not affected. We apologise for any inconvenience caused.
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