Announcements.

The best place to stay up to date with everything Community and iD Mobile

  • 52 Topics
  • 702 Replies

52 Topics

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

5G is here! Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.* All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!We’ve made this really easy and simple for you. All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling. Approved Android Devices: Google:Google Pixel 5 5G Google Pixel 6 Google Pixel 6 Pro Google Pixel 6A Google Pixel 7 Google Pixel 7 Pro Google Pixel 7a Google Pixel 8 Google Pixel 8 Pro Google FoldHonor:Honor 50 Honor 70 Honor 90 Honor 90 Lite Honor Magic6 Lite Honor Magic 4 Lite 5G Honor Magic 5 Pro Honor Magic 5 Lite 5G Huawei:Huawei P40 5G Huawei P40 Pro 5G Motorola: Motorola Edge 20 M

34120159
P
Rookie
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 RESOLVED: Call issues affecting some customers.

We’re aware that some customers are experiencing issues making calls, or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.We’re working with our network partner to identify and resolve the issue as a top priority. We’ll post further updates on this thread as they become available.We apologise for any inconvenience these issues may have caused. **Updates**16/01/20244.30 PM: Our network partners have identified what is causing the issue, and working on resolving it. 9.00 PM: The team are still working on resolving the issue. Also, due to a high number of customers attempting the access the iD Mobile app and My Account online, some customers may experience issues being able to log in. If you do have any issues logging in, please try again after a couple of hours. 10:40 PM: The network issue has now been resolved. The team will continue to monitor the network throughout the

1141576
Kash
iD Mobile Employee
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Resolved: Network issue and problems accessing the iD app.

We are aware that some customers are experiencing issues with using some network services.The iD Mobile app and coverage checking are also currently unavailable. We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.We apologise for any inconvenience these issues may cause.iD Mobile Updates**14/02/24**3G services have now been fully restored. **13/02/24**20:00: The team continue to work on restoring 3G voice calls for those still impacted.  15:15: Less than 1% of 3G voice calls still continue to be impacted. Teams continue to investigate. 12:15: A very small amount of 3G voice calls still continue to be impacted. Teams continue to investigate. 11:00: A small percentage of voice calls are still being impacted. 10:00: The iD Mobile app is up and running. 06:30: Issue has been resolved with Data Services. Impact still seen on a small percentage of voice call services which is unde

1474772
Kay1976
Newbie
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Get rewarded when your friend joins iD with Refer a Friend!

Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so

2595959
I
Newbie
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Last Update: 19/04 | iD Mobile app & My Account online.

Please note: The iD Mobile app & My Account online will be unavailable this evening, April 19th, between 20:00 and 0:00 and again on the 20th April between 08:00 and 12:00 while we perform essential maintenance on our systems. 19th April: Over the last couple of weeks, our tech team have been working hard to improve the performance of the iD Mobile app and My Account online.​​​​​​ As of today, customers can register, log-in and use the iD Mobile app and My Account online as normal. During busy periods, you may be placed into a short queue, as we continue to improve the stability of the applications.  Need to manage your account during the essential maintenance? Here’s a list of actions that can be completed without using the iD Mobile app or My Account online.  For Pay Monthly customers, here’s everything you need to know:  Action. Alternative method. Check my Usage. Call our Automated Phone Service (7777 using an iD Mobile SIM, 0333 003 7777 from any other

14752058
Hayley Kidd
Newbie
25 minutes ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

We've launched a new iD Mobile app!

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.So, what’s changed?Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security.   If you’re new to iD or have the old version of the app, you can download the new version from t

825356
daveyboy
Newbie
22 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Call issues affecting some customers.

We’re aware that some customers are experiencing issues making calls or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.Our network partner is working on investigating the issue. We apologise for any inconvenience these issues may have caused.iD Mobile

282443
Tom
iD Mobile Employee
15 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Unable to see the Live Chat button?

Please note, if you are using an iPhone 14, iPhone 14 Pro or iPhone 14 Pro Max device, you may experience visibility issues when using our Live Chat feature. Whilst we work on having this resolved, please ensure you update your device to iOS version 16.4 or above to avoid any issues.We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page.  Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a chat. Still having issues?The Live Chat button may take a few seconds to appear, depending on your internet speed. While the page is loading, please do not refresh the page and allow at least 30 seconds for it to load fully. If still after this time the Live Chat button does not appear, please try the following:Try a different internet browser – we’ve discovered that some specific internet browsers sometimes do

41700536
akin05
Newbie
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

Customer notice: Suspected fraudulent textsNews

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>” Text 2:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK” Text 3:•    iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>> Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view

566732
Will
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
asked in Announcements.

Customer notice: iD Mobile app is unavailable for some customers

We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system. As a result, the iD Mobile app and My Account online may be unavailable for some customers. Please bear with us while our technical team is working hard to fix the problem and return to full service as soon as possible. We apologise for any inconvenience this may cause.Kieran

15
Ryan
iD Mobile Employee
2 years ago
E
Newbie
EfcgarvNewbie
asked in Announcements.

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

8
Tom
iD Mobile Employee
10 days ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

Customer notice: Suspected fraudulent texts

We’ve been made aware that some customers have received text messages from numbers, falsely impersonating and claiming to be iD Mobile.Below are some examples of fraudulent texts that we are aware of: Text 1:“iD Mobile: Your direct debit failed to process for this months bill. To avoid account restrictions please visit: https://id.mobile-plans.---”Text 2:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>”Text 3:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK”Text 4:iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>>Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on

10158
Y
Civilian
9 months ago
S
Newbie
sim123onNewbie
asked in Announcements.

Live chat not visible on Contact Us page - I have a voicemail icon issue

Why isn’t your live chat working? It’s nearly 11.00 am on Thursday 14th February. It’s says it is open at 9.00am.

7
Mohammed
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

Stay Connected on the London Underground.

Frequently travel on the London Underground? Well, we’ve got some exciting news! iD Mobile customers can now use or our 4G and 5G network at various stations across the London Underground network, meaning you can now use your phone to browse your social media apps, contact friends or plan the rest of your journey, all while waiting for a train or travelling between connected stations.Our 4G and 5G network is available at and between the following stations: Archway Bermondsey Bond Street (Elizabeth line platforms) Canada Water Canary Wharf Canning Town Farringdon (Elizabeth line platforms) Holland Park Kentish Town Liverpool Street (Elizabeth line platforms) London Bridge North Greenwich Notting Hill Gate Queensway Southwark Tottenham Court Road (Elizabeth line platforms) Tufnell Park Waterloo Westminster It doesn’t stop there – by the end of 2024, we aim to have all London Underground stations and tunnels  covered by our 4G and 5G network. FAQsHow do I connect to the iD network when un

186537
Anand Mehta
Newbie
11 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

Give us your feedback about the new iD Mobile app.

If you’ve got an idea for a new feature in the or are experiencing an issue with the new app, there are two ways you can let us know. First, visit the ‘New app feedback’ page. Here, you’ll see a list of all the existing feedback topics that have been created and their status.If you see a topic that already describes an idea you have, or an issue you’re facing, simply click the blue box next to the topic to give it an ‘up-vote’. This will let us know how many customers like an idea or are experiencing a particular issue.If you don’t see a suitable feedback topic,  then create a new one. Here’s how: Creating a feedback topic - Click ‘Create a topic’ on the top right of the screen. If you don’t see the ‘Create a topic’ button, you’ll need to login or register. Leave your feedback - Once you click ‘Create a topic’ you’ll see the below form: Select ‘New app feedback’.Give your feedback topic a title. Create a short but descriptive title. It should summarise what your topic is about.Descri

8967
R
Civilian
12 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 RESOLVED: Switching services and realtime notifications are currently unavailable.

We’re experiencing a technical issue, which is affecting switching services and real time SMS notifications.This means you’re currently unable to: Request a PAC, STAC or leaving information via text, the iD Mobile app/My account online, or our customer services team. Submit your PAC or STAC via our switching site, iD Mobile app or My Account online.    Get real-time usage alerts Get one-time passwords to register for the iD Mobile app or complete forgotten password journeys.If you already have a PAC or STAC from your old network, our Live Chat team will be able to assist with submitting your switching request. If you need to register for the iD Mobile app, or need to process a forgotten password request, we recommend trying this later.Our technical team is working hard to fix the issue, and full service will be restored as soon as possible. We are sorry for any inconvenience this may cause.iD Mobile **Updates**2:00pm - All services are back online and available. 

9037
P
Rookie
4 months ago
H
Civilian
harrowCivilian
asked in Announcements.

ID mobile crashed

HAS ID mobile crashed

6
Ryan
iD Mobile Employee
5 years ago
E
Ellie
asked in Announcements.

I have apparently changed from SIM only to 24 month plan which i cannot leave

I am shocked to learn that from sim only no contract plan i have this year back in April changed to a 24 monthly pay plan which i can't remember doing it. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!

5
Ryan
iD Mobile Employee
5 years ago
GAZZA84
Newbie
GAZZA84Newbie
asked in Announcements.

how do i actually speak to a member of ID mobile customer services

How do I actually get to speak to a member of ID Mobile community?

5
Michelle
iD Mobile Employee
3 years ago
K
Newbie
kennifNewbie
asked in Announcements.

Ported in number not changed on system

When I joined ID i ported in my number and everything went well. I am now using the ported in number with no problems. However on my account the old number is still showing many months later. I am now unable to change my plan as the system thinks I am still on the old number (which I presume no longer exists) and gives me an error message. Is there any way the system can update my number to the one I am now using?  

5
K
Newbie
4 years ago
N
Newbie
NickieNewbie
asked in Announcements.

Anyone else not getting their refund from ID ?

Been in touch with ID mobile 3 times now, each time have been told that a cheque will be sent out to refund the direct debit they had taken for £38.99 on the 20th of November 2020. was lied to today on the live chat...said they would refund it finally then only to be emailed later to say they found nothing wrong with the account balance and conveniently i cant call them due to not having a ID mobile number…..i sent my ID mobile phone order back immediately as i did not like the phone shape so it was never set up or turned on hence why I would have never know the number to start with.They have straight up stole from me and have even had the balls to try and pass of carphone warehouse cheque for their own ….and not taking in to account that carphones refund was for £49.99!!!!!!! why refund me more than what they took ? (£38.99) and to top it off the bank statement confirms that its a carphone warehouse cheque not ID Mobile. i cannot believe this company and the blind fraud they can get a

4
N
Newbie
3 years ago
Derekjd
Newbie
DerekjdNewbie
asked in Announcements.

Bill Payment

Hi,I need a number i can call to pay a final bill. I was given 0333 003 7777 and also 0333 033 0001 and none of these numbers give me the option to make a payment. I cant dial 7777 from my phone as i don't have an active iDmobile sim. Can anyone help ?

3
Ryan
iD Mobile Employee
3 years ago
L
Newbie
lowthvNewbie
asked in Announcements.

App shows incorrect minute allowance

My monthly allowance is 1000 minutes but the app says it is 500 minutes.  I got a text saying I had used 80% of my minute allowance which is why I checked in  the app,  I have not been notified of a reduction to my minute allowance and have not changed anything.  My sister is on the same plan and her minute allowance has changed in the app as well.  Why?

3
Michelle
iD Mobile Employee
3 years ago
Josie
Josie
asked in Announcements.

Finding my id account

I got a id contact a while back and carnt remember if it's in my name or my husbands.

2
Ryan
iD Mobile Employee
5 years ago
BALLY
BALLY
asked in Announcements.

Facebook messenger

On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person I am chatting to. Again the screen flickers and it goes back to normal Is this a problem /glitch

2
BALLY
5 years ago
Terms & Conditions
Why iD Mobile?