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Question

activate sim card and also remaining amount to pay off pay monthly contract

  • September 7, 2020
  • 1 reply
  • 25 views
Z
Community Member

Hello,

i have had a problem for a very long time through COVID where my sim card has been deactivated for some unknown reason and I was still being made to pay the bill. The number is REMOVED. This has been an issue since the 06th May 2020. Can you please help me with this? Would I be able to compensate or get any incentives for the payments i have made with a sim card not working? 

 

Thank you 

This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 8, 2020

Hello @zazagha,

 

Sorry to hear that.

How do you know the SIM Card is/was deactivated?

Did you report this as lost/stolen at all recently?

 

Mohammed

 

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