activate sim card and also remaining amount to pay off pay monthly contract

  • 7 September 2020
  • 1 reply


i have had a problem for a very long time through COVID where my sim card has been deactivated for some unknown reason and I was still being made to pay the bill. The number is REMOVED. This has been an issue since the 06th May 2020. Can you please help me with this? Would I be able to compensate or get any incentives for the payments i have made with a sim card not working? 


Thank you 

1 reply

Userlevel 7
Badge +9

Hello @zazagha,


Sorry to hear that.

How do you know the SIM Card is/was deactivated?

Did you report this as lost/stolen at all recently?