Best answer by Ryan
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App registration not working
I have tried to register for the ID app but I am not receiving the varification code to my mobile, nothing is happening?
Userlevel 5
+4
Hi @Kate74
Make sure that the information you have input is correct and matches the information you provided when you placed your order. Please also make sure that you are receiving coverage for the text to come through
If the above doesn't help then I would suggest contacting iD mobile over the phone so that they can get this sorted.
0333 003 7777 from a different phone
or
7777 from your iD Mobile phone
Regards
Dan
Make sure that the information you have input is correct and matches the information you provided when you placed your order. Please also make sure that you are receiving coverage for the text to come through
If the above doesn't help then I would suggest contacting iD mobile over the phone so that they can get this sorted.
0333 003 7777 from a different phone
or
7777 from your iD Mobile phone
Regards
Dan
Userlevel 6
+10
Hi @Kate74 ,
Are you receiving any calls or SMS messages to your phone?
Before giving us a call to solve this, try to contact our Live Chat team here as this is a quicker way to obtain the security code.
Ryan
Are you receiving any calls or SMS messages to your phone?
Before giving us a call to solve this, try to contact our Live Chat team here as this is a quicker way to obtain the security code.
Ryan
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