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broken phone - need replacement sim

  • 2 September 2020
  • 6 replies
  • 207 views
ElaineC85
Rank
Userlevel 1

Hoping some1 can help, I've broken my phone and misplaced the sim card. Now I've forgotten password to log in, what can I do please 

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Best answer by Kevin 7 January 2021, 17:37

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6 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Colette Thornber,

Is the account in your name or your daughters?

If its in your daughters name, she’ll need to contact us directly.

However if it’s in your name, please let us know and we can send you a Private Message.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Colette Thornber
Rank

My daughters broken her SIM card how can I get a new one sent out please 

ElaineC85
Rank
Userlevel 1

I got sorted thank you

Kevin
Rank
Userlevel 4
Badge +10

We’ll send you a private message now @Piotr8886 

Simply click on your profile icon in the top right, then go to your private messages.

P
Rank

Got this same problem. Gor.now no eay to.order replace sim. Please contact me

Kevin
Rank
Userlevel 4
Badge +10

Hi there @ElaineC85 

We’ll send you a private message here now so that we can help you get a replacement SIM on it’s way.

If you could reply there, we’ll get that sorted for you.

Thanks.

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