Question

can't get access to account on website or on the app

  • 3 April 2019
  • 3 replies
  • 252 views
G
Rank
can't get access to account on website or on the app

3 replies

Gregor
Rank
Userlevel 8
Badge +9
Hi @greenparrot

In order to pinpoint the issue and see if we can find solutions I need you to elaborate a bit more.

* Are you trying to register an account or login?
* Is it because forgotten password or username?
* Are you getting any kind of error when trying to register/login?

Edit:

There is a technical issue with ID Website and app. Development team is working on it to get it back to work. ID Mobile should post an update very soon.
I am not iD Mobile employee but I am here to help anyone as best as I can.
Summertime2020
Rank

Why can't I access my account,I keep being pushed from pillar to post.1st you don t recognise my Email Address ,then it's my password,and now your asking for user name,dont even know what a user name is.I wish I could cancel this contract,had no trouble with O.2,but as I signed a 2 year contract,I am stuffed.Regards Carol Snowdon.

P
Rank
Userlevel 4
Badge +2

Hi @Summertime2020 

So sorry you feel that way and we want to help you. 

Can you please advice us what error your getting when you try to get on to My account on the website or App.

Have you registered with iD mobile? if not, please follow this link https://community.idmobile.co.uk/how-to-register-72 

Let me know how you get on.

Thanks, 

Pearl

 

I request not to message me directly, as this is currently not being monitored.

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