Question

Can’t make a call after topping up

  • 13 July 2020
  • 3 replies
  • 71 views

Hi ,

I topup my SIM card but still says no credit .

why ?

aymr


3 replies

Userlevel 6
Badge +10

Hello @Asober2,

We’re sorry to hear about this issue. Are you still facing trouble since posting your message? If so, please check your account to ensure the payment came through and applied to your phone account and restart the phone.

Let us know how it goes.

Ryan

Hi Ryan ,

yes issue is still there , I have an online account ,me using it for more than a 3 yrs.the bundles is activated on my online account i can see the min and data I have to use.but still can’t make calls.

I have restarted my phone  but the issues is still there can’t make a call.and I have checked my bank the money is taken from my bank.

I have mail to complaint@idmobile.co.uk

just waiting for the reply .

thanks for your help 

aymr

Userlevel 6
Badge +8

Hi @Asober2 , we’ll drop you a DM now so that we can get some more information from you and take a proper look into your account.

 

Cheers,

 

Will

Reply


Why iD Mobile?