Question

Can't make calls or use date, but can receive calls.

  • 6 October 2020
  • 1 reply
  • 68 views

Hi,

 

I have an ID Mobile payg SIM which I didn’t used for long time. It had reception but needed to be topped up. I have bought a bundle and it still doesn’t work. It says “You are currently unable to make calls because you have reached your cap limit…”. There is a video on the website how to change cap limit but the layout is changed since then and that option is not available to me. Also, could be due to being payg SIM. 

I can receive calls, but can’t make any calls or use date. What is wrong? Please, advise. Thanks


1 reply

Userlevel 4
Badge +10

We’re sorry we didn’t catch this one sooner @mengomobile 

Have you spoken to our Live Chat Team since this message?

Just in case you haven’t and you’re still looking for help regarding your recent top-up we’ve sent you a private message on here now so that we can look into this further from our side.

Simply click on your profile icon in the top right, then go to your private messages.

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