Why doesn’t the login button work to let me into my account after I have put in my correct username and password?
can't open my account through the login button after putting in my username and password?
Userlevel 7
+10
Tried via Chrome and Safari. How come I can login to the Community but not account? Same details...
Hello
Userlevel 4
+10
What error message are you receiving when trying
Have you tried resetting your password and trying again? All passwords would be case-sensitive and require a capital letter and a number.
Tried via Chrome and Safari. How come I can login to the Community but not account? Same details...
Userlevel 7
+10
Hello
How are you accessing this?
We’ve had reports of issues with Internet Explorer/Edge browsers so switching to a different browser or the app should fix this.
Mohammed
Can’t logon using username and password
Userlevel 4
+10
Hi there
Is this through the iD Mobile App you’re having these problems? Or is this through our website?
If it’s through the website, could you try using a different browser for us -or- deleting the cookies/ cache in your current browser before trying again?
If this is happening in the app, then it might be worth deleting the app and re-installing it.
Failing all of the above, try resetting your password. Keep us posted with how you get on.
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