Question

can't register on app or website, new customer

  • 19 May 2020
  • 1 reply
  • 99 views
I
Rank

Hi am new to ID since Feb this year.

New number and everything.

I get texts from ID to this phone, new phone, new number, never had my previous sim card in it.

I have been with carphone warehouse prior to ID with o2 on a different number but completly new to ID.

PROBLEM: It does not recognise any details I am entering on the app or website when trying to register an account. I am entering the correct number, my date of birth and my last name. I have tried entering my old new number, my first name, I've tried logging in and asking for password/username reset. Nothing is letting me in.

 

And right now I need to because I need my phone statement breakdown to supply to work to get reimbursed for work calls from home 

 

PLEASE HELP!

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @Iduser1234 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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