Question

Can't register on the ID app

  • 26 August 2020
  • 1 reply
  • 46 views
F
Rank

Like many others, I can't register for an account of the app. I've entered all of the details in correctly however it keeps saying that some of the details I have entered are incorrect (they're not). I can't find the option for live chat for assistance anywhere despite  it being within the opening hours. Seriously annoyed at what should be a simple process! Help please ID Mobile!!

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @freeman3030,

We’re sorry to hear that! We usually find that it could be due to a misspelt name or an incorrect digit in your date of birth. Once corrected, it should work fine. If you can refresh the page for our Live Chat Team found here, the chat will be available once an agent is available too.

Please let us know how it goes or if you need any further help with this.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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