Question

Can't register or login

  • 15 October 2020
  • 3 replies
  • 50 views

Submit button is faded out and doesn’t do anything on final stage of registration (absolutely aweful UX not providing any user feedback). I’m abroad in NZ so can’t call.


3 replies

Userlevel 5

Refresh page and fill all details. If any information missing, submit button will be gray

Refresh page and fill all details. If any information missing, submit button will be gray

There were no details missing. I tried a few times & across different browsers (chome & firefox).

Userlevel 6
Badge +8

Hi there @abroad935 

Could you show us a screenshot of the error you’re facing? or the page in question that’s causing issues?

If you’ve never ever registered your account in the past, are you making sure to use this page to register it now: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

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