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Can't register or login

  • 15 October 2020
  • 8 replies
  • 286 views
A
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Submit button is faded out and doesn’t do anything on final stage of registration (absolutely aweful UX not providing any user feedback). I’m abroad in NZ so can’t call.

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Best answer by Michelle 6 January 2021, 12:44

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8 replies

P
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Userlevel 6
Badge +1

Refresh page and fill all details. If any information missing, submit button will be gray

Mobile-cellphones.blogspot.com
A
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Refresh page and fill all details. If any information missing, submit button will be gray

There were no details missing. I tried a few times & across different browsers (chome & firefox).

Kevin
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Userlevel 4
Badge +10

Hi there @abroad935 

Could you show us a screenshot of the error you’re facing? or the page in question that’s causing issues?

If you’ve never ever registered your account in the past, are you making sure to use this page to register it now: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

K
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I cannot register as it says my details are already there. Cannot login as it says need to register!

this is a joke! I need to physically speak to someone. 
 

I want to cancel this service as I urgently need more data before I’m charged a fortune for current data usage.

ps - using a different phone for this.

Michelle
Rank
Userlevel 5
Badge +8

Hi @Klm1702 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

I had an account with you years ago then cancelled it. Now I have another account but can’t register as says already registered and can’t login as it says need to register? I think somewhere down the line my old account was never cancelled. 

K
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If I could actually talk to someone on the phone it would be faster, I don’t have time to post messages and see if sorted. I want to cancel the sim altogether but can’t do that online,

Ryan
Rank
Userlevel 6
Badge +10

Hi @Klm1702,

 

I had an account with you years ago then cancelled it. Now I have another account but can’t register as says already registered and can’t login as it says need to register? I think somewhere down the line my old account was never cancelled. 


You will need to register the account using a different email address as before. The email address is used as a username only so you can still use your old email address for contact purposes after registration.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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