Can't return to old iD account

I have just tried to get with iD again, having been with them before and then switched to other networks. I entered my old email address and password and it said that account had been closed and 'if I needed help' phone the service number. Of course the office is closed as I'm ringing in the evening.

I tried to register a new account with the same email address and password and it says "that email address is already associated with an existing account, use another one" and won't let me go further.

So iD has closed my old account down so I can't resume it, but still considers it existing when I try to re-register with the same details. Is it closed or is it ongoing? Seems like iD is trying to have it both ways. How come they don't make it possible for people to either resume old accounts, or create new accounts with the same details? There's nothing wrong with my email address and password, they're not compromised in any way.

Ridiculous, and not good enough. I intended to get all this sorted out this evening.

Hello @matmcv,

I'm sorry to hear you're having issues registering.

Unfortunately, at this moment in time, it's not possible to un-link an email from an account, though this with many other account related feedback has been passed on internally to look at fixing in the future.


The only way to re-register is with a new email.

The email username entered here is treated as a text username.

We wouldn't contact you on this email, it'll always be the contact email address we'll get in touch with you on.
This can be updated in your account once logged in.

If you've got a GMAIL account, you're in luck.

GMAIL emails allow the placement of periods in-between the email which still counts it as the same email.

For example.

The email test@gmail.com can also be written as t.est@gmail.com or t.e.s.t@gmail.com.

Any email sent to variations including the period before the @ will still go to the original email (test@gmail.com).

My advice would be to try registering but including a period somewhere in the beginning of the email to allow you to bypass the error you're getting.

I hope this helps.
Mohammed

Hi yes that solved that problem.

 

Awesome, @matmcv,

Glad to hear that solved the problem for you!

 

Mohammed