Cannot access account since last week
Since last week unable to access my account either via app or PC login. When I contact via Chat/Phone they say I am not registered. I am registered as I confirm when I try to (re)register. It tells me that I already exist as a user. I started with a monthly contract earlier this year but changed it to PAYG during the cooling off period. I think that it is related to that change. I saw something on line that indicated accounts are maybe locked/deleted 6 months after expiry of a contract (?). Mine didn't expire, but I changed it to PAYG and that could have been 6 months ago. I cannot re-register as it recognises me as a valid user but will not let me access the account. Anyone had a similar experience?
Hi RtheHood, sorry to hear that you've had this issue but thanks for trying these options to try to get this sorted.
Have you ever tried to register with a different email address?
-Phil
Have you ever tried to register with a different email address?
-Phil
Hi Phil. Thanks for the suggestion but registration process asks for mobile number and name and then informs me I'm already registered. Can't find an option to use a different email address.
Hello @RtheHood ,
In this case, have you tried following the steps for Forgotten your username/forgotten your password?
What happens then?
Mohammed
In this case, have you tried following the steps for Forgotten your username/forgotten your password?
What happens then?
Mohammed
Hi. Tried that as well and end back at square one. It will not recognise me as a current user when I try to log in but will not let me register as a new user.
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