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cannot create an account on the ID app

  • 18 July 2019
  • 1 reply
  • 115 views

I got my new phone yesterday and want to keep my phone number, but I cannot register for the app with my old number or my new one (the ID one they gave me) help??
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Best answer by Kash 23 July 2019, 15:05

Hi @Caitlinsmith,

Sorry to hear that you are having issues with registering your account.

To register please follow the steps below. Please be advised that you would need to register with the iD Mobile number.

-Go to my.idmobile.co.uk, or download and open the iD app. Click ‘Register’.
-Enter your mobile number, last name, date of birth, and click ‘Submit’.
-We’ll now send you a security code by text. Enter it on this page.
-Choose a username and password. You’re all set up!

If you continue to have problems please contact our Live Chat Team HERE.

Kash
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Hi @Caitlinsmith,

Sorry to hear that you are having issues with registering your account.

To register please follow the steps below. Please be advised that you would need to register with the iD Mobile number.

-Go to my.idmobile.co.uk, or download and open the iD app. Click ‘Register’.
-Enter your mobile number, last name, date of birth, and click ‘Submit’.
-We’ll now send you a security code by text. Enter it on this page.
-Choose a username and password. You’re all set up!

If you continue to have problems please contact our Live Chat Team HERE.

Kash

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