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Cannot reset password because SIM needs to be activated

  • 12 April 2019
  • 1 reply
  • 125 views
J
Cannot reset password because SIM needs to be activated

ive been stuck inm this endless loop for 8 months, you still take my money and i get nothing in return, no service, no acount, live chat NEVER works!

this is dusgusting and outragous.


is there ANY email i can contact or SOMETHIGN .... i cannot phone because guess what? my sim needs to be activated. but cant use live chat unless u have an account..... cant RESET PASSWORD UNLESS UR NUMBER IS WORKING


ENDLESS USELESS LOOP

TERRIBLE COMPANY
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Best answer by Ryan 12 April 2019, 17:03

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Ryan
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Userlevel 6
Badge +10

Hi @jessicalol,

It's unfortunate to hear about the trouble you have faced with getting everything set up. Our Live Chat team in this instance should be able to help because although you may not have an online account set up, you would still have an overall iD account in place in which we would use to help.

Can you please email us  with an overview of your issue, including your community username, full name, full address, mobile number and date of birth so we can take a look into this further for you?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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