Question

Cant log into my account

  • 10 December 2020
  • 5 replies
  • 52 views

Cant log into my id mobile account to cancel my monthly plan. Please help.


5 replies

Userlevel 6
Badge +4

Hi @ellis54321 


We are sorry to hear you are unable to log into your iD account in order to cancel your plan. ​We will PM you now to get this sorted.

Thanks

Mohsin

How do I log into my account with same name but different number 

 

Userlevel 8
Badge +9

Hello @Tamkoops,

You'll need to register the new number with it’s own iD Mobile account.

You can’t use the same email username for log-in purposes either so you’ll need to use a different one.

 

if you’ve got Gmail, then you can put a full stop in the email and it’ll work.

 

E.g if your email was tamkoops1234567891@gmail.com then you can register as tamkoops.1234567891@gmail.com and this will work.

 

Mohammed

 

How do I do so. Cas on my other phone I can’t change it 

Userlevel 8
Badge +9

Hello @Tamkoops,

You can do this via your Mobile browser such as Google Chrome/Safari.

Log out of any accounts you’re already logged into via the website (not the app) then head to https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Mohammed

 

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