Question

Change number

  • 15 June 2020
  • 1 reply
  • 36 views

Can you help me please, I need to change my number asap- due to covid-19 I can't speak to someone in customer services to sort this out.

Thank you


1 reply

Userlevel 4
Badge +2

Hi @baldaccia 

Welcome to iD Community.

A Number Change and carries a charge of £25.00. If you have a Crime Reference number and changing numbers due to this, we can waive the charge. 

Please contact our Live Chat team who are able to look into your account  for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

 

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