So I ordered a new phone as my upgrade and I realised I no longer have access to the email linked to my ID account so I changed it to an email I can access on the ID Mobile App and I’m wondering if it will send me my order confirmation and delivery details on the new email I set it to or the one that I can’t access
changing email
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to look into your account and confirm it.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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