Ive tried installing the id app to my fone so i can keep track of how much calls/data i use,i try to log in it gives me 'incorrect username or password,i send myself a password reminder it sends a code to my fone,i type in the code and creat a new password,i try and log in it says 'incorrect username or password' and round round we go,ive done this over 10 times and i give up,my phones is now turned off and in my top drawer so i cant go over my allowance,im using my old phone now,if anyone can find me a simple solution id be most grateful,if not i give up and ill send the phone back and cancel the contract,im done with this.
Best answer by Mohammed
Sorry to hear you're having issues with logging in/accessing your account.
iD Forum accounts work separately to MyiD Accounts.
You'd need to register for both of these separately.
Have you ever registered for an iD account on https://my.idmobile.co.uk/ or the app before?
The username would usually be your email address you registered with and the password would be whatever this was setup as.
If you're still having issues with logging in, let us know and we'll help set this up for you.