Best answer by Gregor
View originalCustomer Services PIN
How can I contact customer services? It seems absolutely impossible to find their contact details on the website - highly user unfriendly - clearly don’t want anyone getting in touch. Please help!
Hi
We’re sorry to hear that you feel that way! We have a dedicated webpage for our contact details, and you can view this here.
Please get back in touch with us here though if there is something else that you require assistance with.
Ryan
Hi Ryan. Thanks so much for responding. So - I ordered a new simm bundle with my number for £6 per week. The SIM card has arrived today. Shall I just ‘end’ my old plan via the website and then put the new SIM card in? Will that work? Jess
Please please can you give me a phone number so that I can call customer services and talk this through with someone. I still cannot find a phone number anywhere on the website!
Hi
If you have purchased an upgrade then the plan will carry over to the new SIM card automatically, so you won’t need to end the plan. Did the new plan that you have bought come with a brand new number? I just want to make sure that you haven’t bought a new contract along side your exisiting contract.
The phone number to contact us on can be found towards the bottom of the page, but here it is too: 0333 003 7777. You can also call 7777 from the iD phone.
Ryan
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