Question

data, calls and texts are all not working

  • 16 September 2020
  • 0 replies
  • 9 views

Userlevel 1

Hi,

My data calls and texts are all not working. When I try use data nothing happens, it doesn’t let me use anything and just functions as if theres no wifi. When I try call, it says “you’ve dialled the customer service helpline...” no matter who, and my texts do not deliver. Other times it says “you have an outstanding balance of 0 pounds and 0 pence”. All my payments are up to date. When I check my mobile data settings it says “add data plan” then when I click it it tells me to scan a QR code that I don’t have. It’s been going on like this on and off since I started using ID. I’m supposed to have unlimited data from the NHS offer too


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