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Dual Sims - Account Registration

  • 3 October 2018
  • 3 replies
  • 257 views
W
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I've just received 2 new sims for my dual sim phone.

I have successfully registered the first sim with my email account and I am porting the existing number.

But now can't register the second sim with my email address as it's already in use. :-(

Is there a problem with the account registration page currently. I'd like to get this sim set up for my phone too.
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Best answer by Mohammed 5 October 2018, 15:46

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3 replies

A
Apologies for any inconvenience caused by this @wrighar.
In this situation, we find some customers will set up a second email address specifically to be used with their second iD account.
Unfortunately, we would be unable to offer an alternative solution to this problem.

Jade
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Hmmm,

That assumes you have more than 1 email account... That's not customer friendly.
Mohammed
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Userlevel 7
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There's no problem here @wrighar, 🙂

We just need each account to be registered with it's own email address.

If you use a different email address to register the second account, it should work fine.

So you'll effectively need to manage each account separately.
Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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