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Email already used

  • 7 November 2020
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Back in 2018 I was using iD mobile services for which I had created account using my email id. The services were discontinued in 2018. Now I have a different sim from iD and now I want to use the same emailid.

When I try to access forgot password, it says “ Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777. ”.

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Best answer by Ryan 9 November 2020, 20:26

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avv2
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Ryan
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Hi @avv2,

I would advise using a different email address to register your new account as your email address has been used for the account which has been closed. Sorry for any inconvenience caused.

Ryan

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