Question

end my plan

  • 21 September 2020
  • 2 replies
  • 42 views
Mirren22
Rank

I can’t find the end my plan option when I got to my account then to my plan it just says change my plan and thinking of leaving. Please help as I’m still being charge and I haven’t been using my text calls or data

2 replies

Char38
Rank

I would like to end my plan. I have done everything the website /app says.. Can you end my plan as I will not pay for extra charges. I have asked for help before today. The website just redirects you to the same thing everytime. Being with id for 1 month has been very very frustrating. So please can you send me a link so I can end this sim contract. Thank you

Ryan
Rank
Userlevel 6
Badge +10

Hi @Char38,

We can see that you have been speaking to our Support Team and this should now be sorted.



Hi @Mirren22,

What plan type are you on? If you are on a SIM-only plan, you can choose the End My Plan option within the “Thinking of leaving” option you just mentioned. 
If you had a phone contract from us, you will need to request a disconnection through our Live Chat Team here.

Ryan 

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