How do I get to speak to an agent? I cant get through any security or use the website but need help with my account from a person
Hi
You’ll need to be using a desktop or laptop, rather than a mobile device.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Â
Thank you,
Rory
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more