Question

help

  • 2 October 2020
  • 1 reply
  • 14 views

How do I get to speak to an agent? I cant get through any security or use the website but need help with my account from a person


1 reply

Userlevel 5
Badge +6

Hi @Carolynw, if you let us know exactly what it is you need help with, we might be able to help from here. If it requires account access though, you’ll need to contact our Live Chat team.

You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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Why iD Mobile?