I brought my phone with ID last year around November. I didn’t make an account with ID mobile or register to the app then and there. However, I would like to make one now as I need to top up on my contract this month but cannot access this, as every time I try to login or register it notifies me my surname and number is wrong. Where do I receive help for this?
Best answer by Kevin
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+10
Hi
Do you have a pay monthly SIM, or is this a Pay As You Go one?
Is the account in your own name?
Are you using this link to try and register: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
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