Help! - Trouble registering/logging in
Welcome to the iD Community! When setting up a new account, you will have to use a new email address as the previous account will belong to the existing email address.
Have you tried to sign up using a different email address? Let me know how you get on.
Ryan
For the mobile number you're referring to the account for, try clicking forgotten your username and see if you're able to locate the username. It's possible you may have registered already for this number.
Mohammed
Hi. My screen is intermittently not working and I need to request a replacement phone, but to do this need to register and whenever I try it says a verification code has been sent, but I am not receiving them? I did when trying to register previously- but the screen stopped working so I couldn’t see them.
Hi
What is the make and model of your handset, and how long have you had it for? Did you purchase it directly through ourselves?
Will
Hi - it is an iPhone and ordered 10/08/21. I am also on holiday and unable to visit a store until 11/08/21
Hi
Do you mean you bought it on 10/08/20?
Was it ordered from ourselves?
Will
Thanks
By the time you’ll be able to visit a store it’ll be dangerously close to the warranty period expiring. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further and note your account to advise you brought this to our attention within the warranty period..
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
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