Question

how do i cancel my contract

Louisejane1983
Rank

My contract finishes on the 3rd July and I want to cancel it but I can’t find an option. When I click on the link to cancel it crashes and says not working, does anyone have an email so I can cancel it ? Thanks

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @Louisejane1983 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Louisejane1983
Rank

Thank you for your reply… I have tried on the link but still doesn’t enable me to cancel… I’m stuck 

Louise :)

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Louisejane1983,

 

I’ve PMed you with how you can get in touch.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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