Question

How do I talk to someone about my account please

Slug
Rank
Userlevel 1

I cannot access my account and need to speak with someone urgently

 

13 replies

FordRanger23
Rank

This service is terrible I have been trying to sort out this phone what someone has took out in my name and I am not getting anywhere with this I'm paying for someone else's phone and if I cancle it will mess my credit rating up 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Maura Santos,

I've already PMed you elsewhere on the Community.

Please avoid spamming the community over multiple topics.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
M
Rank

customer service is chaos.  very disorganized.  pathetic service.

M
Rank

I Cannot access my account and need to speak with someone urgently

 

P
Rank
Userlevel 4
Badge +2

Hi @Slug 

Welcome to the iD Community.

This is the Community forum.

You can contact our Live Chat team who are able to look into your account for you

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Slug
Rank
Userlevel 1

Hello? 

 

Slug
Rank
Userlevel 1

Shall I give my bank detail etc? Just in case you might see them and help with my inquiries? 

 

Slug
Rank
Userlevel 1

Is this live chat or not? 

Slug
Rank
Userlevel 1

Is it safe to give you my details here? 

Slug
Rank
Userlevel 1

Yes I have had a sim card for 5 years, tried everything, Carphone Warehouse put my details in wrong, I know the pin number, last two numbers of bank account and phone number, but it doesn’t work and keeps directing me here, I need to talk to someone 

Kevin
Rank
Userlevel 6
Badge +9

Sorry for the late reply here @Slug 

 

Do you have the iD Mobile SIM currently?

You should be able to do as password reset through our website (a code would be texted to the iD Mobile SIM as part of that process) which would then enable you to log in.

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Slug
Rank
Userlevel 1

Why is no one replying?

Slug
Rank
Userlevel 1

Pathetic service 

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