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How to change a wrong D.O.B?

  • 28 February 2019
  • 2 replies
  • 104 views

I recently signed up for a SIM only monthly contract through Carphone Warehouse. I think the guy who served me must have misheard me when I told him my date of birth, because my date of birth on iD mobile is 10 years older than I actually am. I was only able to register my iD account because I guessed that was what happened. I can't find any way of correcting this error.
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Best answer by Gregor 28 February 2019, 15:46

Hi @Draygun

I don't believe you can change with an app or your account setting. I would rather recommend contacting ID Mobile directly using this page.

Regards
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2 replies

Userlevel 8
Badge +6
Hi @Draygun

I don't believe you can change with an app or your account setting. I would rather recommend contacting ID Mobile directly using this page.

Regards
Userlevel 6
Badge +6
Hi @Draygun,

I'm sorry to hear this! Please follow @Hikari's advice below and contact our Live Chat team using the link provided so that we can access your account to make the necessary changes.

Ryan

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