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I've seemed to have lost my phone and the sim-card along with it.

  • 13 July 2020
  • 1 reply
  • 67 views
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I just wanted to get a hold of a new sim-card, I’ve tried logging in through the ‘my id mobile web’ but it wasn’t functioning. Thank you!

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Best answer by Ryan 16 July 2020, 12:58

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Ryan
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Userlevel 6
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Hi @Coolio,

Sorry to hear about your phone situation! Please call our automated telephone service on 0333 003 7777 from a landline or other mobile (charges may vary) in order to block the lost phone/SIM card. It will be option 5 needed to report the phone as lost.

The quickest way to then have a new SIM card issued would be by contacting our Live Chat Team here. Please let us know if you need further assistance.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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