Question

iD App Data Allowance incorrect

  • 17 November 2020
  • 3 replies
  • 30 views

Hi. Last month I used up all my data allowance so I purchased a 1 month/500MB add-on. My usual monthly allowances renew on 16th (yesterday). So I don’t understand my usage summary for today, when I used hardly any data since the monthly renewal (and I’ve checked my phone’s stats very carefully):

icon-mydata.png My Usage Summary.

You started with (standard allowance):

1.00GB

You've added on:

500.00MB

So, your total allowance this month is:

1.49GB

You've already used:

741.91MB

So, you've got this left:

782.09MB

 

icon-extraaddon.png My Add-ons.

icon-data.png 500Mb Data - One Off Boost

Expires in 16 days

 

Your Add-on allowance is:

500.00MB

You've already used:

222.26MB

So, you've got this left:

277.74MB


3 replies

Userlevel 7
Badge +9

Hi @Chris Taylor,

I’m sorry to hear about that, has your data allowance changed or got any clearer since your post?

The “You've already used:” part of the allowance overview will include the amount used of your data add-on, even though it shows it again further down.

Ryan

Hi, thanks for the reply.

Anyway, for some reason everything resolved itself after 24hrs.

 

Userlevel 3
Badge +6

Hi @Chris Taylor 

 

Thank you for the update, please do come back to us if you require any further support.

 

 

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