Question

iD App Data Allowance incorrect

  • 17 November 2020
  • 3 replies
  • 36 views
C
Rank

Hi. Last month I used up all my data allowance so I purchased a 1 month/500MB add-on. My usual monthly allowances renew on 16th (yesterday). So I don’t understand my usage summary for today, when I used hardly any data since the monthly renewal (and I’ve checked my phone’s stats very carefully):

icon-mydata.png My Usage Summary.

You started with (standard allowance):

1.00GB

You've added on:

500.00MB

So, your total allowance this month is:

1.49GB

You've already used:

741.91MB

So, you've got this left:

782.09MB

 

icon-extraaddon.png My Add-ons.

icon-data.png 500Mb Data - One Off Boost

Expires in 16 days

 

Your Add-on allowance is:

500.00MB

You've already used:

222.26MB

So, you've got this left:

277.74MB

This topic has been closed for comments

3 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @Chris Taylor 

 

Thank you for the update, please do come back to us if you require any further support.

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi, thanks for the reply.

Anyway, for some reason everything resolved itself after 24hrs.

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Chris Taylor,

I’m sorry to hear about that, has your data allowance changed or got any clearer since your post?

The “You've already used:” part of the allowance overview will include the amount used of your data add-on, even though it shows it again further down.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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