Sincerely
Cynan
Best answer by Jim Pickens
View originalBest answer by Jim Pickens
View originalHi
Welcome to the iD Community.
When registering, are you making sure to use the iD Mobile number that has come with your that SIM?
Even if your intention is to move a number over to us, we would need you to at least first of all register using the phone number that is issued to the SIM we've sent out.
If you are using the correct phone number, then it's likely that at the time of order you have incorrectly entered your Date of Birth.
I’ve sent you a direct message with further information.
Pearl
Hello,
I’ve been having the same issue.
I received the sim card yesterday and when I try to register it pops up an error saying "Some of the details you entered are incorrect. Please check, and try again." I have checked this multiple times and everything is correct.
Kind Regards,
Temi
Â
Hey thereÂ
When registering, are you making sure to use the iD Mobile number that has come with your that SIM?
Even if your intention is to move a number over to us, we would need you to at least first of all register using the phone number that is issued to the SIM we've sent out.
If you are using the correct phone number, then it's likely that at the time of order you have incorrectly entered your Date of Birth.
Could you contact us through one of the following means:
If you could get in touch with us either through:
Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.
From there we can ensure the details are matching and help you get registered and in to the iD Mobile App/ website.
Thanks
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