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ID Mobile App - Issues on Android 10 Device

  • 7 June 2020
  • 7 replies
  • 247 views
gavdixon
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So basically since I joined ID Mobile, and I got my Pixel 2 phone, whenever I log into the

app i cannot see my remaining monthly allowances. It just shows up as an “error”.

See this screenshot: https://photos.app.goo.gl/uhDriS5dPNBTRqpW6

I have to log into the website instead, which is a pain.

Any ideas why i have this, and is anyone else experiencing this issue.

I have tried to remove the app and re-install, but still the same problem.

Thanks

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Best answer by Kevin 15 June 2020, 21:02

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7 replies

Mohammed
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Userlevel 7
Badge +10

Hello @gavdixon,

 

I believe I’ve seen this once before.

With the app installed, go into your Settings and then find Apps/Apps Manager/Application Manager depending on what it’s called on your phone.

Find the iD app, then tap on this and you’ll see a few options.

 

One of which should be Clear Data/ Clear Cache

 

Tap this and then un-install and re-install.

Let me know if this fixes the issue.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
gavdixon
Rank

Thanks for the reply.

I cleared the cache on the app, uninstalled and

Reinstalled and unfortunately still have this issue.

gavdixon
Rank

Incidentally if I access my account via the website, I can log into my account fine.

gavdixon
Rank

Hi

Anything else??? Am still having this ongoing issue.

Loosing my patience a bit if am honest.

Kevin
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Userlevel 4
Badge +10

Hi @gavdixon 

Do you have any other devices in the house that you could install the iD Mobile App on?

If so could you do so, log in, and see if the remaining allowances show there fine?

 

This could help us find out if this is a Pixel 2 issue specifically, or possibly a glitch of some sort with your iD Mobile account.

Thanks

gavdixon
Rank

Thanks. 

I loaded the IDMobile.app on my wife's iPhone XR running the latest iOS software and get the same.problem.

It appears there is an issue with my account

When logging in via the app on both Android and iOS software.

As mentioned previously logging into my account via the website it works.

Rory
Rank
Userlevel 5
Badge +6

Hi @gavdixon, please accept my apologies for the delayed response. 

If you still need help logging into your account on mobile devices, the Live Chat team can take a look to see if there’s anything wrong.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, make sure you’re logged into your account, and then scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thanks,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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