SIM has stopped working after a new SIM has been activated?

tommo753
Rank
Userlevel 1

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4 replies

tommo753
Rank
Userlevel 1

Thanks for stoping my sim from working so i can’t use my phone. Recieved text that you are activating my new sim. What new Sim?Yes believe it or not some people have been in work all through the coronavirus crisis and would like to be able to check on their kids at home. where’s customer services???????

A
Rank
Userlevel 3
Badge +5

Hi @tommo753 

Am really sorry to hear this. 

I have deleted your previous message due to the language used. 

Please note we have our live chat team available to to help with account related issues. 

Please contact Live Chat team are available for account related support. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

 

Aklima 

Please do not message me directly, as this is currently not being monitored.
Bonham
Rank

This is my final attempt to contact a human being. Having paid for my iPhone and was already with another broadband supplier I have spent HOURS trying to contact someone at iD, finally written to them to cancel my account, cancelled Bank Debit account. All I received from iD was a message about my Bank cancellation. I tried to reply, but the ‘communications’ company, true to form did not receive it.

Pidgeons would be more reliable. Goodby iD.

P
Rank
Userlevel 4
Badge +2

Hi @Bonham 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on how to cancel , it has everything you need to cancel your account

Alternatively, you can contact our Live Chat team who are able to look into your account for you.They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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